Company News • 30.09.2011

Difficulty of deployment once prohibitive to financial institutions in multivendor ATM network environments

Fast and hassle-free with NCR and its APTRA software suite

Less than 45 days after taking the order, NCR Corporation (NYSE: NCR) deployed its APTRA software featuring Advanced Deposit on multi-vendor ATMs in Alaska USA Federal Credit Union’s ATM network, achieving production deployment as much as eight times faster than what used to be normal for the industry in a multivendor ATM environment.

Alaska USA, a $4.6 billion credit union with branches in Alaska, California and Washington, operates more than 150 ATMs, including nearly 70 non-NCR machines. NCR credits its speed of this deployment for Alaska CU to the continually increasing experience of its professional services team as well as improvements to its APTRA software. NCR believes that financial institutions should now expect even better levels of implementation speed, functionality and quality as experienced by Alaska USA.

Based on XFS standards that make it vendor independent, APTRA software can help mid-sized and community banks and credit unions take advantage of the cost efficiencies of multi-vendor applications – especially as financial institutions deploy more sophisticated functions at the ATM, such as ADA voice guidance, advanced deposit, personalization, targeted marketing and integration with other channels.

According to NCR data, only one percent of U.S. financial institutions with less than $50 billion in assets have installed multivendor software applications, despite 75 percent of the 20 largest banks doing so. Traditionally, financial institutions using other providers’ multivendor applications have experienced deployments of 12-18 months to bring the solution to market.

“Simply amazing. NCR has changed my perception of multivendor software deployments by 180 degrees,” said John Kerley, vice president of Operations, Alaska USA. “For years, like many financial institutions, we tried to avoid multivendor software deployments because they had an aura of being problematic and taking a long time to complete. But NCR’s professional services team came in with experience in multivendor environments, and got the job done in just 38 days. And from the first day in production, the APTRA software has been problem-free, exhibiting remarkable levels of performance and robustness. I was impressed by NCR Services and the NCR APTRA software suite.”

Alaska USA’s ATMs are driven by the Alaska Option Network. Alaska Option teamed with NCR and Alaska USA to ensure the ATM functionality worked as designed and that the on-line messages to card issuer host systems were not affected.

“It was an extremely tight schedule and we delivered what our partners needed. It was amazing how the teams from the different organizations worked together from design to implementation. Alaska Option is honored to have been involved in the success of a project of this magnitude,” said Linda Moneymaker of Alaska Option.

NCR APTRA is a suite of ATM software that performs a variety of functions, including delivering secure transactions, managing the ATM network and building customer relationships. NCR APTRA uses a Windows-based XFS interface, facilitating an open software environment and making it vendor independent.

“We engineered our NCR APTRA suite to speed implementation from the beginning. And, as the world leader in multivendor software, we’ve learned from our experience to improve the software to make deployments fast and hassle-free,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “Thanks to our robust product suite and our skilled professional services team, we are able to do multivendor software deployments faster and better than anyone else. In fact, we have now achieved a standard of excellence for the delivery of multi-vendor projects that has been the goal of the industry for years.”

Working in conjunction with Alaska USA FCU and Alaska Option, NCR installed the following APTRA software products:

• APTRA Edge – Multivendor software for running and deploying applications across an self-service network
• APTRA Exchange – Multivendor solutions designed specifically to aid the management of software functions on the self-service channel, such as remote software patches or electronic journal and log file retrieval.

• APTRA Promote – For delivering timely and relevant marketing messages to ATM customers.
• APTRA eMarketing – For communicating to customers and prospects across self-service channels in a synchronized fashion using targeted email messaging, personalized online banking banner advertisements, one-to-one messaging at the ATM and follow-up contact at the call center.
• Solidcore Suite for APTRA – Multivendor ATM software security solution with real-time centralized management that proactively allows only authorised code to run, rather than reacting to known attacks as they arise.

Together, this suite of solutions has given Alaska USA an unprecedented level of flexibility to manage their self-service environment and quickly deploy fresh and dynamic content.

Research published by Retail Banking Research (RBR) shows that NCR is the world’s largest supplier of multivendor ATM middleware and applications. Most notably, substantially more financial institutions in North America rely on NCR’s APTRATM software suite than the next three providers combined, and RBR also finds that NCR holds market share leads in Western Europe and Latin America. NCR has been the worldwide leader in ATM hardware for 24 consecutive years.

 

Supplier
Logo: NCR GmbH

NCR GmbH

Steinerne Furt 67
86176 Augsburg
Germany

related articles:

popular articles:

Thumbnail-Photo: Unit development with R290
11.12.2019   #refrigeration cabinets #Trade fair special EuroShop 2020

Unit development with R290

Frost-trol develops a pilot water condensation project using R290 as a refrigerant

Since 2005, Frost-trol R&D efforts have focused on developing efficient cabinets and finding solutions with natural fluids: R744, R290 or R1270. Propane (R290) has always been at the center of attention of our research line, because it is ...

Thumbnail-Photo: Epta on the podium of the German Design Awards 2020...
10.12.2019   #design #refrigeration cabinets

Epta on the podium of the German Design Awards 2020

Excellent prodcut design with OutFit and Mozaïk, combining functionality and aesthetics

Epta wins the prestigious German Design Award for the second time, the award given to projects that merge functionality and utility, aesthetics and quality. The OutFit family under the Costan brand and Mozaïk under the Bonnet Névé ...

Thumbnail-Photo: Toshiba bolsters point-of-sale performance with latest Intel technology...
21.01.2020   #pos marketing #self-checkout systems

Toshiba bolsters point-of-sale performance with latest Intel technology

9th generation Intel® Core™ processor enhances retailer operations and customer experience

Toshiba Global Commerce Solutions continues to empower retailers and enhance the customer experience by integrating Intel’s latest processor technology within its global point-of-sale (POS) systems. The 9th Generation Intel® Core™ ...

Thumbnail-Photo: The cash register capable of everything
18.02.2020   #epos systems #customer satisfaction

The cash register capable of everything

Flexible use from manned checkout to self-checkout point

Customers walking through the store with their own cash register on hand? This versatility of shop technology and shop fittings corresponds to the change in brick and mortar retail. MAGO wants to help retailers to meet this challenge with ...

Thumbnail-Photo: Toshiba demonstrates the future of shopping at EuroShop 2020...
13.02.2020   #self-checkout systems #Trade fair special EuroShop 2020

Toshiba demonstrates the future of shopping at EuroShop 2020

Toshiba spotlights innovations enabling retailers to create “moments that inspire”

Toshiba Global Commerce Solutions offers EuroShop 2020 attendees a look into the future via its ‘Frictionless Store’, Feb. 16-20, hall 6 booth C41 in Düsseldorf, Germany. Toshiba’s innovative solutions enable retailers to ...

Thumbnail-Photo: Think Different! Thought leadership at ISE 2020...
13.12.2019   #security #digital marketing

Think Different! Thought leadership at ISE 2020

Over 200 specialists to offer expert opinion and insight

Integrated Systems Europe 2020’s professional development programme will feature over 200 leading experts from a wide variety of disciplines and subject areas across five days of keynotes, conferences, masterclasses, workshops and ...

Thumbnail-Photo: Password? No need!
09.03.2020   #mobile payment #security

Password? No need!

Interview with Dr. Daniel Schellenberg, COO of IDEE GmbH

Do you have an existing user account? Did you forget your password? No doubt, those are some annoying questions when you shop online. The brains behind IDEE agree and leverage your "digital identity" to make surfing and online shopping ...

Thumbnail-Photo: Retail automation market soaring to reach $23.58 billion by 2026...
04.02.2020   #pos management #marketing research

Retail automation market soaring to reach $23.58 billion by 2026

Drivers: need for enhanced business procedures and inventory management

A recent research report added by Big Market Research states that the global retail automation market is expected to reach 23.58 billion dollars by 2026 and grow at a substantial growth rate of 9.6 percent from 2019 to 2026.The report explains the ...

Thumbnail-Photo: Tired of paperwork? It’s time for AI!
26.03.2020   #consulting #brick and mortar retail

Tired of paperwork? It’s time for AI!

Artificial intelligence helps small and medium-sized retailers to tackle accounting

Accounting - A term that is synonymous with stress for many businesses. The minds behind sevDesk felt the same way, which prompted them to develop accounting software that tackles the annoying paperwork. In this interview, CEO Fabian Silberer talks ...

Thumbnail-Photo: Light up the future with Posiflex at EuroShop 2020...
11.02.2020   #kiosk terminals #Trade fair special EuroShop 2020

Light up the future with Posiflex at EuroShop 2020

Serviced IoT solutions: personalized, flexible and connected

The Posiflex Group, a synergy of world-leading POS, kiosk, and industrial computing technologies — will bring its Serviced IoT solutions to EuroShop 2020, the leading Europe trade fair for the retail industry, from February 16th – 20th ...

Supplier

Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
Axis Communications GmbH
Axis Communications GmbH
Adalperostraße 86
85737 Ismaning
SES-imagotag Deutschland GmbH
SES-imagotag Deutschland GmbH
Bundesstraße 16
77955 Ettenheim
Frost-Trol s.a.
Frost-Trol s.a.
Ctra. Valencia-Barcelona, km. 68,9
12080 Castellon
ROQQIO Commerce Solutions GmbH
ROQQIO Commerce Solutions GmbH
Harburger Schloßstraße 28
21079 Hamburg
POSIFLEX GmbH
POSIFLEX GmbH
Flinger Broich 203
40235 Düsseldorf
ARNEG S.p.A.
ARNEG S.p.A.
Via Venezia, 58
35010 Marsango di Campo San Martino/PD
Burkhardt Leitner Modular Spaces GmbH
Olgastrasse 138
70180 Stuttgart
Adasys GmbH – a Poindus Company
Adasys GmbH – a Poindus Company
Max-Planck-Straße 10
70806 Kornwestheim