How convenience stores can drive shopper loyalty in 2022
Convenience, prices, loyalty programs – how to retain customers
Omnichannel strategies in the opticians' industry: Paul Rottler from Brillen Rottler
AI, AR and online tools in the eyewear trade: statements from eyes + more, Fielmann, Mister Spex, pro optik and Rottler
Omnichannel strategies in the opticians' industry: Lukas Hahne from pro optik
Omnichannel strategies in the opticians' industry: Dirk Graber from Mister Spex
How will consumers buy eyewear in the future?
Measured and focused: online, offline or omnichannel at the optician
Customer experience (CX) technology sets a new baseline ...
... but still struggles to satisfy many, finds NTT’s research
Walmart launches Walmart GoLocal, a new delivery as a service business
Customizable white-label delivery service offering for merchants
Stats and trends for 2020 holiday customer service strategies
Higher sales with self-service materials and chat
How the industry thinks: The most important trends for 2021
What awaits retailers after the first Corona year?
Bra-shopping during COVID-19 pandemic
M&S launches contact-free bra fit service in England & Wales
Better customer care on Twitter leads to increase in customer satisfaction
Responses to queries on social media impact service quality perception
4 tips on how to handle customer complaints
How you can effectively respond to negative reviews and use them to be a benefit to your company
The importance of effective complaint management
A strategic and cross-channel approach to handling negative customer experiences
Online retailers need to better inform customers about the status of their orders
E-Commerce Shipping Study 2020 by parcelLab
Our bot is happy to assist you
Chatbots and AI virtual assistants automate customer service
Wow factor affects the bottom line at Denmark's largest garden center chain
ESL results in time savings for employees and creates a positive customer experience
Get your business ready for E-commerce!
E-commerce Berlin Expo 2020 starts on the 13th of February 2020
Automatic staff call system boosts the quality of advice
xplace and Saturn launch pilot project using Retail Analytics
The customer is always right? Two customers might spell trouble!
How salespeople can handle customers who bring company along
2019 Eptica Digital Trust Study
89% of consumers will switch brands if trust breaks down
Racial profiling by retailers creates an unwelcome climate for black shoppers
Brands failing to deliver on chat customer experience
Only 15 percent of consumers are always happy with their chat services, an Eptica study finds
Smart use of virtual shelves at the POS
Extending the retail sales floor and providing exceptional customer service
Social media outperforms email for customer service
UK brands answer less than half of customer queries received on Facebook and Twitter
Don’t underestimate their importance: Restrooms as a customer service
Pros, cons and alternatives to offering your own customer restrooms
Using Digital Hubs
Multichannel customer service is the order of the day
The Co-operative Group selects Eckoh to strengthen payment security
Providing the secure payment solution CallGuard
Poor customer service puts back-to-school revenue at risk
Shoppers for households with kids under 18 are 19% more likely to be annoyed when retailers make insufficient information available
Consumers are becoming less tolerant of service issues
Almost half of UK adults have experienced problems with online orders in the last year
Ipsy selects conversocial to enhance social customer service
Conversocial's platform enables social first approach to enhance customer satisfaction
Brands failing to understand consumers on digital channels
New research finds that 82 percent of consumers will switch after bad experience
Bluegrass Cellular selects iQmetrix for retail management system
Bluegrass will be launching the full RQ suite across their entire retail channel
UK brands leave over half of customer questions unanswered
Latest Eptica research sees Twitter overtake email for fast, accurate customer service
YouTube could replace the call centre, finds survey
Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre
Davaco celebrates 25 years company milestone
"Store design is outdated after five or six years"
Interview with Christoph Lay, architect and interior architect
82% of retailers believe they provide a high level of customer experience
But 72% of consumers disagree
Bigger not always better
NCC research
Underwhelmed shoppers prescribe tablets to retailers
Only 10% of British shoppers have experienced tablet devices in-store
Remote Services in Retail – Faster Maintenance, Better Service?
Identifying problems before they arise
"Downtimes are not allowed"
Interview with Wolfgang Künkler, VP Product Related Services at Wincor Nixdorf
"The customer expects a working complete solution"
Interview with Dr. Dieter Neumann, CEO of Acteos S.A.
Acuative Introduces ValuNet Field Pro Maintenance for Retailers
A new, proactive service and support model to maximize operational efficiency
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