Island Pacific, a leading global provider of software solutions and services to the retail industry, has announced the deployment of its Point-of-Sale (POS) technology into both the Sydney and Melbourne TOPSHOP stores.
The successful opening of the Sydney flagship store in the old Gowings Building to record crowds in October last year, follows on from a very successful launch in Melbourne’s prestigious Jam Factory in December 2011.
Island Pacific’s high value retail software solutions are being used by TOPSHOP to standardise its IT solutions. As a new business venture in Australia, TOPSHOP wanted the day-to-day business of its retail divisions to be streamlined with receipting, sales and reporting functionality.
To meet this requirement effectively, TOPSHOP has invested in Island Pacific’s Omni Channel Server which is well suited to a large scale retail outlet, enabling TOPSHOP to manage its inventory, merchandising, and head office functionality, and providing it with real-time accurate and immediate data for informed decision-making.
As an internationally successful fashion brand that attracts the youth market, TOPSHOP wanted its in-store customer experience to be fast, friendly and informative.
“TOPSHOP is an internationally renowned, successful business model with fantastic local brand recognition. We want every customer who comes into any of our stores to experience exceptional service. It's important to us that the experience lives up to their expectations,” commented Hilton Seskin, Chairman, Austradia, the Australian franchisee of the TOPSHOP stores. “Having a standardised IT solution that is core to our day-to-day business, which supports flexible customer service delivery and helps us to track the requirements and profitability of the business, is critical to achieving this.”
Interactive features of the Island Pacific Mobile include, fast sales transactions, customer search with customers’ key performance statistics, options to email or print dockets, lay-by, product enquiries, stocktake and customer loyalty programs.
Clive Klugman, CEO, Island Pacific Australia said, “We are delighted to be supporting TOPSHOP in Australia and providing the company with technology that is transforming the in-store customer experience. Retailers are now able to extend their sales role by engaging with customers, giving product advice and performing sales operations all while on the sales floor.”
Renowned in the retail industry for its innovation, Island Pacific’s software supports key retail operations including, core merchandising, point-of-sale, customers relationship management, vendor relationship management and demand forecasting.
Source: Island Pacific
