News • 13.08.2020

Door-to-door delivery and returns service

Asda trials George parcel returns via home shopping deliveries

A delivery man is carrying a big basket talking to a customer...
Source: Asda

Starting last week, Asda has launched a two-store trial allowing customers to conveniently return George parcels at the same time as they receive their weekly shop.

Customers in York and Milton Keynes can now return George online purchases for free by simply handing back their items to an Asda home shopping driver when they receive a grocery delivery. The service offers customers who order via George.com even more flexibility in the way they choose to shop, try and return George products.

The trial gives customers the option to quickly and conveniently return George items, making the process easier for those who may not be able to visit their local store, Post Office or parcel returns point. Customers receive instant confirmation of their return and can cross one more chore off the list without ever leaving the house.

To be eligible for the service George.com customers need to be due to receive an Asda home delivery within the satisfaction guarantee period, and follow the normal returns process.

Emma Ford, Senior Director of Operations Development for Online Grocery at Asda, said: “We’re pleased to offer George.com shoppers in York and Milton Keynes the option hand back items they’re not completely happy with to our Asda Home Shopping Drivers, for a simple door-to-door delivery and returns service. We know that visiting a local store or collection point to send unwanted items back can be tricky if customers don’t live nearby or have the time. As we all get used to the ‘new normal’ online shopping is still extremely popular and this latest trial gives customers the convenience of doing everything from home.”

Source: Asda

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