Successful co-op association has the largest profit in the country

The glass facade entrance to the store Kvickly

In Denmark, there are hundreds of co-op associations, but no one makes money like the one in Helsinge. Helsinge co-op association was the one with the largest profit before tax in 2019.

Kvickly Helsinge currently has an annual turnover of approximately DKK 250 million and has grown to become a large and successful business. Recently, the local Kvickly department store got a new director.

The new department store director, John Øager Byrian, has ambitions to continue the successful journey and the good business talent. In the future, there will be an even greater focus on customers and on the staff members in the store. It is precisely where electronic shelf labels come into the picture, where the solution from Delfi Technologies is of great importance for the staff members workday in the store.

"It is about spending more energy on customers and how we meet them. With the staff, we must focus on the areas where we can make the workday easier for them. Electronic shelf labels help to make the workday easier and it makes all the work with products and prices much simpler, so we get more time for other important tasks in the store" - John Øager Byrian

Electronic store labels from Delfi showing product information and price...

A positive difference for customers

The Kvickly chain is part of Coop, which is Denmark's only customer-owned grocery company. Coop also has the ambition to be the grocery company that is most focused on the customers and that makes the biggest positive difference for them. It is especially the chains and stores that are closest to the customers that can make a difference for the customers.

"It is crucial to have a good customer experience – they are the basis of our existence. Here, electronic shelf labels are an important tool. In that way, we can always ensure the same price on the shelf and at the checkout. At the same time, we give our staff members more time to focus on the customers." - John Øager Byrian

shows a Delfi electronic shelf label presenting information about the fresh...

Focus on staff members

The new department store director is responsible for 220 staff members - it is an experienced grocer with 35 years of experience in the grocery industry and more than 20 years in Coop. He got his first store when he was 27 years old.

In addition to a unique customer focus, the new department store director will also focus on making the workday easier for the staff. He wants to help managers become even better leaders and focus on staff members.