NCR Corporation (NYSE:NCR) announced today that it was ranked the global market share leader in retail industry product support for 2010 based on product support revenue by analyst firm Gartner (Source: Gartner, Market Share Analysis: IT Services, Worldwide, 2010, March 31 2011.) The analyst firm also reported that NCR ranks third worldwide in financial services product support revenue, and tenth worldwide across all vertical markets in hardware maintenance and support revenue for the same period.
“Some of the largest brands in the world rely on NCR as their support partner, trusting that their customer-facing technologies provide a successful interaction to consumers, every time,” said Chris Askew, senior vice president, NCR Services. “We believe this recent recognition is another demonstration of NCR’s execution of its software-driven, hardware-enabled and services-led corporate strategy and reflects the global dedication of NCR Services employees and their commitment to our customers.”
A primary differentiator of NCR’s Services organization is its ability to provide customers with total premise services, which refers to NCR’s ability to service almost every aspect of the store, branch or IT infrastructure. NCR functions as a single point of responsibility to help enhance system availability, reduce IT complexity and consolidate support functions with a range of professional and managed services for products from NCR and other vendors.
NCR also recently announced that it has achieved its highest ranking to date in the 2011 Global Outsourcing 100® rankings, number 8 overall, as established by the International Association of Outsourcing Professionals® (IAOP®.) IAOP is the global, standard-setting organization and advocate for the outsourcing profession.
NCR provides value-added services to 19 of the world’s top 20 banks, 17 of the top 20 retailers, 7 of the top 10 telecom firms and 4 of the top 5 airlines.
