Interview • 16.05.2019

Goodbye paper receipts: All documents stored in one app

What happens when the Receipt Provision Ordinance takes effect? We digitize!

They create a lot of work and endless waste: tons of paper receipts from cash registers end up with customers or the waste bin every day. In early 2020, all consumers must be given a purchase receipt in Germany. That’s what the law mandates.

Man with a black beard looks into the camera
Amir Karimi, managing director of Bremer A&G GmbH
Source: admin

In this interview, Amir Karimi, managing director of Bremer A&G GmbH explains how retailers can be more sustainable when it comes to receipts and describes the added benefits for retailers and their customers.

Mr. Karimi, what is a paperless receipt? 

Amir Karimi: Most point-of-sale systems already create a digital version of sales receipts. Right now, these receipts are printed out for no apparent reason. We simply keep the receipt in digital form and send a digital copy to the customer’s smartphone. This works via an NFC tag or by scanning a QR code at the cash register.

What technology does this require?

Consumers simply download our free app. Most of today’s high-end smartphones come with built-in NFC technology. However, should there be any issues, all users have their own personal QR code, which is scanned at the checkout to deliver the receipt.

With our commercial partners, we integrate a POS system interface or create an external device communication solution (no need to access the POS software). We are in the process of acquiring the technology patent.

Is it already in use? 

The timeline will start January 1, 2020, which is when the new law amendments take effect, including the Cash Register Anti-Tampering Ordinance (“Kassensicherungsverordnung”) and the Receipt Provision Ordinance (“Belegausgabepflicht”).

What are the benefits for both retailers and customers?

The benefits for retailers: Thanks to the new technology, the retail industry saves money on paper and ink and has lower repair and maintenance cost of POS systems. This also reduces accounting costs significantly because the accounting department can obtain access to the data. All of this has a positive impact on business performance. Admin also improves customer satisfaction thanks to speedier payment processing. This reduces wait times at the checkout as well. Companies that use this technology can also promote their modern and corporate environment commitment in a more targeted manner. This gives them a competitive advantage and attracts new customers.

At the same time, the consumer has a better overview of receipts and thus a deeper understanding of his/her spending. All receipts are centrally stored in one place. This means customers don’t have to look for them for tax return purposes or warranty claims for example. What’s more, you get suggestions on whether items are tax-deductible.

Hand reaches for receipt, which is printed from the cash register....
Soon no more vouchers coming out of the till?
Source: PantherMedia.net/billiondigital
In 2012, 200,000 tonnes of paper were used in Europe to print sales slips; current figures are not known, but are certainly higher. In principle, however, Germany is one of the largest paper waster nations in the world.

Are some customers or retailers skeptical about the technology?

There will always be doubts and reservations, because we are all skeptical of new things in the beginning. Yet you have to remember that we don’t want to eliminate cash register receipts altogether. We simply want to offer a great alternative. Instead, we will see an increase of printed receipts in Germany starting in 2020, because the Receipt Provision Ordinance requires retailers to give all customers a receipt for all transactions and purchases - whether customers would like a receipt or not.

Are there any legal considerations in this case? After all, customers need to have an actual receipt if they have any complaints or returns.

You simply show your digital receipt if you launch a complaint or have a return. It is just as legal and valid and not an issue. Our app also includes a warranty tracker that automatically alerts customers when a warranty is about to expire.

What are some other possible applications? 

All stores with electronic cash registers can use our product. What’s more, all online retailers can send the invoices to our app. In doing so, customers no longer have to tediously log into various accounts to access the invoices. Everything is centrally stored in one place.

Interview: Natascha Mörs; iXtenso – Magazine for Retailers

related articles:

popular articles:

Thumbnail-Photo: How efficient is your workforce management?
24.04.2024   #workforce deployment #workforce management

How efficient is your workforce management?

Workforce management software in retail is successful when it optimizes processes, increases employee satisfaction, and improves ...

Thumbnail-Photo: New digital customer experience on the sales floor...
29.04.2024   #digital signage #data warehouse management

New digital customer experience on the sales floor

Connecting stationary retail through omnichannel digital signage

The dynamics of digital change and the fast pace of customer expectations are increasing ...

Thumbnail-Photo: Wayfair Announces Decorify App for Apple Vision Pro...
15.02.2024   #Tech in Retail #virtual reality

Wayfair Announces Decorify App for Apple Vision Pro

Wayfair's virtual room styler and 3D imaging tools enable Apple Vision Pro users to reimagine their living spaces and experience the future of shopping in their home

With the Wayfair Decorify app on Apple Vision Pro, users have a variety of options to see their spaces redesigned. They can upload a photo of their space ...

Thumbnail-Photo: Record numbers for ITL at EuroCIS retail show in Düsseldorf...
07.03.2024   #self-checkout systems #POS software

Record numbers for ITL at EuroCIS retail show in Düsseldorf

Innovative Technology (ITL) reported a successful EuroCIS in Düsseldorf last week, where the organisers announced record visitor numbers. EuroCIS provides an exclusive hotspot for Retail Technology in Europe, ...

Thumbnail-Photo: ‘Problem-solving mission’ with updated Modern Store Framework...
16.02.2024   #Tech in Retail #personnel management

‘Problem-solving mission’ with updated Modern Store Framework

Zebra Technologies will be looking to address challenges with expertise and new solutions at EuroCIS

Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced it’s taking the newly enhanced Modern Store framework on a ‘problem ...

Thumbnail-Photo: Hanshow’s ESL Solutions Push Precision and Performance at the National...
04.04.2024   #retail #customer experience

Hanshow’s ESL Solutions Push Precision and Performance at the National Hardware Show

NHS is the premier event where home centers, independent retailers, online retailers, wholesalers, distributors ...

Thumbnail-Photo: POCOs experience: efficiency and customer proximity through digital...
30.04.2024   #customer satisfaction #digitization

POCO's experience: efficiency and customer proximity through digital price tags?

How ESL and other digital elements are used in furniture stores

POCO Einrichtungsmärkte GmbH relies on Electronic Shelf Labels (ESL). So far, 93 of the 127 stores have been equipped with this technology ...

Thumbnail-Photo: Intertraffic Amsterdam exhibits ITL innovations ideal for the transport...
02.04.2024   #artificial intelligence #cash handling systems

Intertraffic Amsterdam exhibits ITL innovations ideal for the transport sector

Innovative Technology Ltd (ITL) are set to demo their cash handling and AI powered biometric products to the parking ...

Thumbnail-Photo: SES-imagotag becomes VusionGroup
29.01.2024   #software applications #artificial intelligence

SES-imagotag becomes VusionGroup

A new identity highlighting the broader portfolio of innovative solutions
developed by the Group to solve the major challenges of physical commerce

SES-imagotag (Euronext: SESL, FR0010282822), the global leader in digital solutions for physical commerce, today announced that it has changed its name to VusionGroup. This new name embodies the various product lines and solutions that have enhanced ...

Thumbnail-Photo: iXtenso tests: REWE Pick&Go
13.03.2024   #app #customer experience

iXtenso tests: REWE Pick&Go

New test store in Düsseldorf - is the concept convincing?

REWE has launched its Pick&Go concept (on a trial basis) in Düsseldorf. We tested the store!

Supplier

Innovative Technology Ltd.
Innovative Technology Ltd.
Innovative Business Park
OL1 4EQ Oldham
VusionGroup SA
VusionGroup SA
55 place Nelson Mandela
90000 Nanterre
REMIRA Group GmbH
REMIRA Group GmbH
Phoenixplatz 2
44263 Dortmund
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
Zebra Technologies Germany GmbH
Zebra Technologies Germany GmbH
Ernst-Dietrich-Platz 2
40882 Ratingen