Company News • 23.03.2017

From counting cash to counting on operational excellence

The Costcutter store in Porthleven, UK, is a busy place, especially in the summer months when tourists flock to the seaside town

The staff were spending more than two hours daily counting money, calculating cash floats and topping up tills, which hurt productivity. With multiple cashiers using the same tills, it was difficult to hold anyone accountable for discrepancies.

To boost efficiency, the owner of the Porthleven Costcutter store started looking at new cash management options. It so happened Costcutter Supermarkets Group was trying out the SMARTtill™ Intelligent Cash Drawer from Cash Bases Ltd, a Newhaven, UK, company that merged with Minneapolis-based APG Cash Drawer in 2015. When the franchise’s owner saw the drawer in action, he liked what he saw and decided to deploy the SMARTtill™ solution.

A solution consisting of four 460 Flip Lid SMARTtill™ Intelligent Cash Drawers and the SMARTtill™ Manager application was deployed, replacing an older set of Cash Bases drawers.

Supplier
Logo: APG Cash Drawer

APG Cash Drawer

4 The Drove
BN9 0LA Newhaven
UK

Eating up time

Prior to the installation of the SMARTtill™ Solution, cash reconciliation consumed as much as two hours daily. It took 45 minutes to count cash, establish cash lift and top-up values, and reset the drawer’s inserts. At day’s end, cashiers would take the inserts up a set of stairs to a back office for counting. The inserts were then refilled with the next day’s cash floats.

When a cashier ran out of coins during the day, a supervisor would take a £20 note and exchange it for coins in the back room. “This involved running with money up and down the stairs, which is not very effective and it eats up time. This could happen up to 10 times in a day,” says store manager Andy Pengelly. At busy times, it interrupted customer service.

Another issue involved cash lifts. Three times a day, a supervisor would lift cash from the drawers, stuff it into envelopes, write down the amount and place it in a safe. The next day, the cash was fed through a mechanical note counter as part of the reconciliation process

Photo: From counting cash to counting on operational excellence...
Source: APG

Operational improvements

With the SMARTtill™ Solution in place, employees “don’t carry money around the store for counting purposes any­more,” says Mr. Pengelly. The SMARTtill™ Solution calcu­lates cash amounts, eliminating the need to remove indi­vidual coin and note inserts everyday, which saves time. The note counter has been retired.

“With the SMARTtill™ Intelligent Cash Drawer, any time cash goes in or out of the till, it is checked, counted and recorded. In the past, we only checked the till during the morning reconciliation,” Mr. Pengelly says. Now when reconciliation reports are printed out, they accurately show the real float value, and no longer the expected calculated cash value.

When a float top-up is needed, SMARTtill™ Manager software uses a traffic light-like system to tell a supervisor

a certain denomination is running low (yellow light) on any of the tills. “When he goes out to the checkouts next time, he picks up the needed cash and drops it into the till. This is preventative and causes no customer interruptions because change never runs out.”

In addition, the SMARTtill™ Cash Management Solution automatically records cash lifts and generates a report that goes in the envelope with the money. The report serves as a backup to daily reconciliation reports.

Photo: From counting cash to counting on operational excellence...
Source: APG

Cash Loss Solution

Even though the store didn’t have much of a cash loss problem, Mr. Pengelly says, company policy calls for investigating discrepancies of £5 or more. With multiple cashiers using the same till, it was hard to attribute a discrepancy to anyone. Even when consulting security CCTV footage, the culprit might not be obvious.

With the SMARTtill™ Solution in place, footage is time-stamped and store managers can quickly identify any till disputes in the CCTV footage — a task that normally would be laborious and consume many hours. That’s no longer an issue. The SMARTtill™ Solution keeps accurate counts and a record of who is using the till. “It is not about not trusting, but rather about genuine errors and supporting your staff,” he says. Mr. Pengelly expects the SMARTtill™ Intelligent Cash Drawer will reduce cash losses to zero.

The SMARTtill™ Solution also solves customer disputes. If a customer says he or she received change for, say, £10 instead of £20, the SMARTtill™ Manager software can tell immediately if the customer is right. In the past, the customer would be asked to come back the next day after reconciliation. It was inconvenient for customers and awkward for employees, but now the SMARTtill™ Solution serves as an independent witness.

Quick Installation

Installing the SMARTtill™ Solutions took one day. It started with the least busy POS and moved up to the busiest. “It was smooth without any disruption to cus­tomer service,” Mr. Pengelly says.

Staff training was a straightforward process, mostly involving cashiers adjusting to a new insert layout with different note and coin locations. They also had to learn a few new key commands, as well as changes to the float and cash lift processes.

“Employees embraced the solution because it saves time and speeds up transactions,” Mr. Pengelly says. “The SMARTtill™ Intelligent Cash Drawers haven’t changed their job at all, but now they get a receipt at the end of their shift showing them the accuracy of their job, which is a plus.”

Mr. Pengelly says the time savings made possible by the SMARTtill™ Solution has allowed him to reassign staff to other tasks he had to cram into his day. Overall, the SMARTtill™ Solution has been a positive addition, making the store more efficient and improving customer service. As such, Mr. Pengelly believes the Porthleven store will serve as a model for other Costcutter stores.

 

related articles:

popular articles:

Thumbnail-Photo: 3D shop and customer analysis with artificial intelligence...
04.02.2019   #customer analysis #Trade fair special EuroCIS 2019

3D shop and customer analysis with artificial intelligence

Product innovation at EuroCIS: Intenta S1000 people counter

Intenta presents the new Intenta S1000 people counter at this year’s EuroCIS – a new 3D vision sensor for fully automatic intelligent scene interpretations. This retail specialist tracks precise data for customer statistics thus giving ...

Thumbnail-Photo: Worry-free legal compliance: tips for newcomers to online retail...
18.02.2019   #online trading #e-commerce

Worry-free legal compliance: tips for newcomers to online retail

Interview with Johannes Drijkoningen, Händlerbund e.V. (German online trade association)

It is imperative for all online retailers to be legally compliant. We talked to Johannes Drijkoningen, Association Advisor at the Händlerbund e.V. about support, relevant information and unfounded fear of digitization. ...

Thumbnail-Photo: Using digital data to drive brick-and-mortar retail success...
31.01.2019   #data analysis #brick and mortar retail

Using digital data to drive brick-and-mortar retail success

Advanced Outlet Analytics

When it comes to using and analyzing relevant data, brick-and-mortar retail lags behind its online competition. While e-commerce retailers use detailed data from web analytics, CRM, and Google searches to analyze user behavior and generate ...

Thumbnail-Photo: RFID tags with features for the cashierless store...
29.10.2018   #mobile payment #payment systems

RFID tags with features for the cashierless store

Customers can unlock products on their own thanks to smart tags

China and the U.S. already feature cashierless stores but things are coming along in Europe, too. Several startup companies want to eliminate long checkout lines and advertise better retail security tags. We took a closer look at these ...

Thumbnail-Photo: Accurate and efficient: Artificial Intelligence for hiring and...
12.12.2018   #personnel management #artificial intelligence

Accurate and efficient: Artificial Intelligence for hiring and recruiting employees

"Other channels are no longer working": Interview with Melikshah Ünver from Taledo

Skilled labor shortage, high turnover rates and the challenges of digitization: recruiting and hiring top-quality employees is especially difficult in the retail sector, particularly when companies must shake off a dull and dusty image. This is when ...

Thumbnail-Photo: New cash management solutions for the convenience sector...
08.11.2018   #cash management #cash handling systeme

New cash management solutions for the convenience sector

APG Cash Drawer partners with MSP Systems

APG Cash Drawer, a fast-growing global manufacturer of cash management solutions, announced today its new partnership with MSP Systems, a leading EPOS technology provider for the convenience sector in the UK.  MSP is now offering the SMARTtill ...

Thumbnail-Photo: ISE 2019 to showcase the finest in international AV...
29.11.2018   #event

ISE 2019 to showcase the finest in international AV

All the connections you need at the world’s largest systems integration exhibition

The 2019 edition of Integrated Systems Europe is set to be the largest in the show’s history, with more exhibitors, more floor space, more visitors and more events than ever before. ISE 2019 takes place at the RAI Amsterdam from Tuesday 5 ...

Thumbnail-Photo: EuroCIS 2019: from the trade fair to the points of sale...
27.11.2018   #digitization #POS Solutions

EuroCIS 2019: from the trade fair to the points of sale

Analogue and digital elements merge in physical retail

Many digital tools presented at EuroCIS over the past few years, have become indispensable to retail today. Which in-store media asserted themselves and what is so special about them? And, beyond this, which tools and technologies have great ...

Thumbnail-Photo: First-hand packaging technology
01.02.2019   #event #packaging

First-hand packaging technology

LogiMAT 2019 in Stuttgart

In response to new regulations, packaging industry exhibitors at the 17th LogiMAT are showcasing new developments and innovations in machine technology, methods for reducing the use of traditional materials, and brand-new materials.As people become ...

Thumbnail-Photo: The new connection: Mobile payment via electronic shelf labels...
03.01.2019   #mobile payment #brick and mortar retail

The new connection: Mobile payment via electronic shelf labels

Interview with Alexander Hahn from digital payment service provider Wirecard

It’s a customer’s dream: no more waiting in line at the checkout counter. At this point, consumers can already scan their purchases with their smartphones, pay and leave the store. Wirecard collaborates with SES-imagotag and makes this ...

Supplier

POSIFLEX GmbH
POSIFLEX GmbH
Flinger Broich 203
40235 Düsseldorf
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
ROQQIO Commerce Solutions GmbH
ROQQIO Commerce Solutions GmbH
Harburger Schloßstraße 28
21079 Hamburg
Elo Touch Solutions NV
Elo Touch Solutions NV
Kolonel Begaultlaan 1C11
3012 Leuven
SES-imagotag Deutschland GmbH
SES-imagotag Deutschland GmbH
Bundesstraße 16
77955 Ettenheim
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
AURES Technologies GmbH
AURES Technologies GmbH
Maisacherstr. 118
82256 Fürstenfeldbruck
Allgeier Enterprise Services
Allgeier Enterprise Services
Westerbachstr. 32
61476 Kronberg im Taunus
Casio Europe GmbH
Casio Europe GmbH
CASIO-Platz 1
22848 Norderstedt
CCV Deutschland GmbH
CCV Deutschland GmbH
Gewerbering 1
84072 Au i.d.Hallertau