review management

Customers increasingly share bad reviews and complaints on public communication channels. This can damage the brand image and lower customer loyalty. That's only one of the reasons why businesses should design a review management strategy.

Photo: Purchase influence moves to consumer-to-consumer with power shift to...

Purchase influence moves to consumer-to-consumer with power shift to shoppers

68% of Americans find ratings, reviews, photos, and videos from other shoppers important

4 ways to make your sales team more productive in 2022

Tech evaluation and employee feedback among them

US consumers say fake online reviews are a growing problem

Uberall analyzes four million reviews on Google, Facebook, Yelp and Tripadvisor to determine rates of review fraud

Photo: Better customer care on Twitter leads to increase in customer...

Better customer care on Twitter leads to increase in customer satisfaction

Responses to queries on social media impact service quality perception

4 tips on how to handle customer complaints

How you can effectively respond to negative reviews and use them to be a benefit to your company

The importance of effective complaint management

A strategic and cross-channel approach to handling negative customer experiences

Storefront technology turns spectators into paying customers

Fomo brings social proof to brick-and-mortar retail

91% of SMBs think customer reviews are critical

Survey about online customer reviews on platforms

5 essentials for customer experience leaders

Gather customer feedback and analyze it