Delivery service • 29.06.2016

When your front door guards the beer crates

The beverage supplier “Trinkkiste“ delivers drinks with no deadline pressure

When beverage supplier “Trinkkiste“ from Berlin delivers its products, it is not bound to set times. A patented locking system that can chain the beverage crates to the door makes all of this possible. The online pure player also developed a software for its web store that permits flexible ordering. Customers really appreciate this service.

When “Trinkkiste“ customers come home, their beverage order is already waiting by their front door. A system that prevents thirsty neighbors from grabbing some beer from the crate makes this possible. Founder and company owner Thomas Kraker von Schwarzenfeld has designed and patented a special “lockbox“ for this.

This is how the system works: a small anchor is clamped underneath the door. A wire is attached to the anchor and locks the beverage cases that are covered with special lids. The customer fastens the anchor by closing the door. The delivery service is able to attach the delivery at any time to the wire. “The system works perfectly,“ says von Schwarzenfeld, “So far, none of our deliveries have been stolen.“

When the door is closed the anchor is fixed ; a simple principle to secure the...
When the door is closed the anchor is fixed ; a simple principle to secure the delivered goods.
Source: Trinkkiste

Delivering the merchandise during the day to apartments in multi-family complexes which makes up 95 percent of the company’s business is not a problem. “During our test runs, we discovered that in nearly all crates somebody in the house will open the door,“ the entrepreneur from Berlin adds. In the worst case scenario, the company attempts a delivery the next day.

The only appointment with the customer is made for the first delivery to provide the anchor and explain how it works. Households with more than one person between the ages of 30 and 40 predominantly use this service.

Not needing to meet deadlines is not just a convenient service for the customer. The retailer also reaps a huge benefit since he can optimally plan routes. “We don’t offer same-day delivery. In our experience, this makes no sense for this product group,“ says von Schwarzenfeld.

Homemade software – allowing customers to be flexible in ordering

As a pure online service, the Berlin company deliberately sets itself apart from the countless brick-and-mortar beverage retailers. Orders are only accepted online. Customers are free to choose from different delivery times (most frequently chosen term: every 14 days).

This required a special tool for the online store. It makes it possible to fulfill customer requests even on very short notice. “All of the conventional shop systems were not sufficient enough to accommodate our flexible ordering process,“ says the entrepreneur. “So we developed our own system.“

Delivery routes can be planed time and cost efficient without time pressure....
Delivery routes can be planed time and cost efficient without time pressure.
Source: Trinkkiste

But that’s when the team encountered a widespread problem. Von Schwarzenfeld criticizes, “Embedding the payment systems with plugins during the development phase was the biggest challenge. I underestimated this aspect. You would think that major companies like that would keep their interfaces clean but they are often flawed. It frequently happens that customers get stuck at this point and feel overwhelmed by all the payment options.“

He pins his hopes on Apple Pay, which is now being introduced in Switzerland. “One button, just position your finger on the sensor and done - awesome. This could be very helpful, especially for our many blind customers whom we so far have to guide through the payment systems on the phone. If this system can be used in Germany, it will definitely prevail in eCommerce.“

He is the one who invented the „lockbox“: Thomas Kranker von Schwarzenfeld...
He is the one who invented the „lockbox“: Thomas Kranker von Schwarzenfeld was also tired of carrying heavy beverage crates into his apartment on the fourth floor.
Source: Trinkkiste

Keeping customers interested online

Aside from the store activities, the company’s marketing is also exclusively done online. “Traditional print ads are far too expensive,“ explains von Schwarzenfeld. He adds that the startup company’s marketing team uses popular channels like Google Ads, SEA and social media to promote customer loyalty and find new customers. Current events like the UEFA European Championship provide the platform for tips on hosting a successful barbecue. An online magazine is also intended to promote customer loyalty in the future.

The beverage supplier has been on the market since the beginning of this year. Trinkkiste doesn’t just deliver its products along with the lockbox; the system is also utilized by various grocers in the Berlin area. Demand keeps growing steadily and the delivery area is massively being expanded. At this pace, the company recently had to switch lockbox manufacturers since the previous company was not able to produce the quantities in the time frame required. “Right now, Trinkkiste delivers to ten cities. We still plan on expanding this to 40 cities this year,“ explains the adventurous founder.

Author: Natascha Mörs; iXtenso

related articles:

popular articles:

Thumbnail-Photo: Things are buzzing in Iceland: food delivery by drone...
05.11.2018   #delivery #logistics

Things are buzzing in Iceland: food delivery by drone

Will drone delivery service soon become a reality in Germany?

Iceland already embraces drone delivery. The delivery service offered by online marketplace aha.is in Reykjavík sends small remote-controlled helicopter drones, thus shortening delivery times and cutting costs. His goal was to be the first ...

Thumbnail-Photo: From agave juice to tooth paste: A passion for zero waste...
10.10.2018   #customer satisfaction #retail

From agave juice to tooth paste: A passion for zero waste

Plastic-free is more than a customer magnet

Every year, domestic waste – and especially plastic waste - generated by German consumers has seen a steady increase. Bulk (also called zero waste) stores like "Fräulein Jule" in Lohmar, Germany, are combating resource waste. ...

Thumbnail-Photo: Mail delivery now available at 7-Eleven Thailand...
16.11.2018   #delivery

Mail delivery now available at 7-Eleven Thailand

Guaranteed next day delivery of letters and parcels

Starting from today, you can get your mail delivered at more than 3,000 7-Eleven stores in Bangkok. The service is a joint venture between CP Group, Thailand’s largest grocery retailer and local delivery company Dynamic Logistics. Next day ...

Thumbnail-Photo: Same-Day Delivery: Tips for small retail businesses...
26.07.2018   #e-commerce #customer satisfaction

Same-Day Delivery: Tips for small retail businesses

“The delivery time window option in the evening is a great hit": Interview with Arne Schulke, Professor for Management Control & Leadership

Few local retailers are brave enough to offer same-day delivery. They should use their "business savvy”, suggests logistics expert Arne Schulke of the iubh International University of Applied Sciences Bad Honnef. He offers practical tips, ...

Thumbnail-Photo: New Packaging Act in Germany: Online retailers must register...
23.07.2018   #online trading #sustainability

New Packaging Act in Germany: Online retailers must register

In the future, it will be public record whether companies license their packaging

Online retailers and mail order companies that have not licensed their packaging yet should do so no later than the beginning of 2019. So-called first-time producers of packaging (“Erstinverkehrbringer”) are legally obligated to ...

Thumbnail-Photo: Only Nature Packs Better
03.09.2018   #packaging #packaging technology

Only Nature Packs Better

Bizerba at the FachPack 2018

Bizerba will be exhibiting in two booths at this year’s FachPack trade show in Nuremberg (Germany). From September 25-27, the focus at the main booth will be on intelligent hardware for error-free labeling and end-to-end label inspection. ...

Supplier

Bizerba SE & Co. KG
Bizerba SE & Co. KG
Wilhelm-Kraut-Straße 65
72336 Balingen