News • 28.06.2018

Retailers at risk

Timely shipment delivery a major concern for US transporters, freight forwarders and logistics providers

logistic all around the world; Copyright: panthermedia.net/Antartis...
Source: panthermedia.net/Antartis

American Trucking Association reports that more than 70 percent of freight in the US is moved by trucks. The industry currently hires close to 1.46M drivers but is still falling short in order to meet rising demand due to the increase in online shopping.
 
The unyielding increase of eCommerce is posing a huge challenge for freight forwarders, transport and logistics companies to find capacity and ensure timely delivery. The shortage of roughly 50,000 truck drivers across the country is hitting both retailer’s wallets and consumer experience. Retailers are experiencing delayed shipments and incurring higher costs to have goods delivered on time. Retailers risk losing out on the busy shopping period, if delivery timeframes are not met.
 
To offset truck shortages and counter thinning margins driven by Amazon’s influence on the delivery market, legacy logistics and transport companies are facing increasing pressure to become more efficient. Logistics and transport companies are partnering with technology experts for deployment of Robotics Process Automation (RPA) and Artificial Intelligence (AI) solutions to boost cost savings and better facilitate the flow of goods throughout the world's largest consumer market. 
 
Abhinav Singh, Senior Director of Business Transformation at Intelenet® Global Services, comments: “Despite restricted resourcing, freight forwarders, logistics and transport companies are expected to give real time status updates to retailers on their shipments. Not only should these updates be timely, they also need to be accurate. Unless an organization was born in the cloud, their reliance on paper is heavy - shipment bookings, tracking and tracing, customs processes, contract and rate changes, claims processing can be manual and repetitive processes. Data needs to be updated, indexed and organized for effective processing.”
 
Surprisingly, many still rely on manual processes which are time intensive and prone to errors, which in turn can hinder delivery schedules and further add to frustration for retail clients. With the support of Intelligent Character Recognition based automation and robotics tools, companies can provide business critical information in a streamlined manner, to efficiently manage client relationships and elevate the end customer experience.”
 
Mr. Singh Continues: “Need of the hour is to recalibrate the operating model. Identify the repetitive, rule based tasks and outsource or automate them. Outsourcing can help leverage multiple time zones. Automation can provide up to 25 percent reduction in cost while cutting processing time by as much as 40 percent. This in turn helps reduce manual intervention, minimizes errors that result in revenue leakage, and improves user experience. Core staff can then redirect their focus on more domain centric and value-added activities to drive customer engagement and improve net promoter scores.”

Source: Intelenet® Global Services

related articles:

popular articles:

Thumbnail-Photo: Start-up offering consumers free same-day delivery...
09.07.2019   #customer satisfaction #logistics

Start-up offering consumers free same-day delivery

New online service for online shopping convenience with no membership fees

A new e-commerce company called Waybuy is changing the way consumers shop online, combining the best in convenience and affordability to make it easier than ever to get the products shoppers need.Founded by Houston-area married couple, Ann and Erik ...

Thumbnail-Photo: Mintel announces top global packaging trends for 2019...
09.04.2019   #sustainability #packaging

Mintel announces top global packaging trends for 2019

implications for consumers, brands, and manufacturers

Looking ahead, David Luttenberger, Global Packaging Director at Mintel, discusses the major trends influencing the packaging sector worldwide during 2019, including implications for consumers, brands, and manufacturers.Connected ...

Thumbnail-Photo: Today’s supply chain threats: tariffs, terrorists and tsunamis...
16.07.2019   #security #supply chain management (SCM)

Today’s supply chain threats: tariffs, terrorists and tsunamis

Agile strategies required to combat potential supply chain disruptions

The recent increases – and threat of increases – in tariffs are causing disruptions to today’s retail supply chains. According to a new report from BRP: ‘Tariffs, Terrorists & Tsunamis: Minimize the Impact of Supply Chain ...

Thumbnail-Photo: Sustainable delivery routes in neighborhoods...
22.03.2019   #sustainability #delivery

Sustainable delivery routes in neighborhoods

Farmstead plans with customer groups and delivery windows

Farmstead, an online grocer, announced the launch of its weekly Sustainable Routes to reduce the amount of vehicles on the road, reducing carbon emissions and Farmstead’s delivery costs. The savings are passed on to customers in the form of ...

Thumbnail-Photo: Changing consumer demands challenge European retailers...
23.05.2019   #customer analysis #promotions

Changing consumer demands challenge European retailers

Increasing consumer returns purchases during short-term promotions

Retail analytics guidance system, DynamicAction, has launched its Retail Index: Spring 2019 data, providing an overview of the challenges facing European retailers as they adapt to changing consumer expectations and an evolving retail landscape.The ...

Thumbnail-Photo: LogiMAT China a big hit in Shanghai
29.04.2019   #logistic solutions #event

LogiMAT China a big hit in Shanghai

Attendees impressed by new location offering unique synergies

LogiMAT China 2019, which ends on April 17, drew impressive numbers of exhibitors and visitors following its move from Nanjing to Shanghai. The idea to host the intralogistics trade show alongside transport logistic China forum, organized by Messe ...

Thumbnail-Photo: “Worldwide shipping: I need it - now!“
24.06.2019   #e-commerce #logistic solutions

“Worldwide shipping: I need it - now!“

Helping eCommerce businesses succeed through international shipping

Micha Augstein, CEO and founder of shipping service provider PARCEL.ONE GmbH is on a mission. He wants to revolutionize online retail with his innovative logistics approach and support online retailers.How does he do it? Retailers simply send their ...

Thumbnail-Photo: Blockchain: Protecting the retail sector from counterfeit products...
09.04.2019   #security #customer relationship management

Blockchain: Protecting the retail sector from counterfeit products

Fake products reduce consumer confidence in a brand

What if something would allow manufacturers, retailers and customers to verify at any time that a product on the shelf is authentic?Counterfeit products often look deceptively like the real deal, but the quality is inferior to the original goods and ...

Thumbnail-Photo: Supply chain transparency is good for business...
27.05.2019   #customer satisfaction #delivery

Supply chain transparency is good for business

The report by ICAR makes the case that greater transparency improves brands’ reputations.

A new report by the International Corporate Accountability Roundtable (ICAR) makes the business case for companies to adopt greater supply chain transparency measures, showing that when they do, businesses enjoy better reputations, greater ...

Thumbnail-Photo: Transport logistic trend barometer 2019
11.04.2019   #logistic systems #economy

Transport logistic trend barometer 2019

Economic situation, Brexit, digitalization—logistics feels ready for the challenge

In spite of many political and economic uncertainties as well as numerous business challenges ranging from the lack of skilled personnel to digitalization, the logistics industry is confident that it will meet the challenges. Companies are getting ...

Supplier

EUROEXPO Messe- und Kongress-GmbH
EUROEXPO Messe- und Kongress-GmbH
Joseph-Dollinger-Bogen 9
80807 München