Bizerba now also provides its service and solution packages for customers in the retail business. Different contracts strike an ideal balance between individuality, quality and economy, thereby offering customers maximum flexibility.
My Bizerba provides customers with optimum investment protection at plannable costs. All packages can be combined depending on the individual needs of each customer, accompanied by flexible integration using the My Bizerba kit. Customers thus can independently decide what they want to focus on.
My Bizerba service contracts: individual service packages for every need
My Bizerba Service contracts cover the full spectrum of common service requirements. The ‘Checkup’ contract includes an annual technical inspection of devices and equipment. Maximum system availability is achieved by fulfilling the basic needs regarding hardware inspection.
In case of any hardware failure, the ‘Repair Service’ contract provides additional performance and security. Bizerba technicians will be available in-situ or via remote maintenance to check fault notifications, identify potential fault causes and repair any defective equipment. The ‘Extended Availability’ contract ensures accessibility whenever it is required by the customer. The service hotline is individually adapted to the operating hours of the customer to speed up the rectification of any problems and to minimize any costs resulting from production downtimes.
The ‘Full Service’ contract provides full protection for hardware and software by combining the service portfolio of the Repair Service contract with regular checkups. This results in increased planning and cost certainty coupled with maximum investment protection.
My Bizerba smart contracts: availability without investment costs
The ‘Smart’ contracts consist of new, innovative business models providing customers access to new technologies and systems without requiring any investment costs. With the ‘Life Cycle’ contract, the equipment is maintained by Bizerba during its entire lifecycle. Among others, the monthly all-round carefree rental fee includes the delivery and installation of new equipment, repair, calibration, preparation and attendance of gauging procedures and preventive maintenance, thus enabling customers to monitor their lifecycle costs from day one.
One phone number for all requests: the new Bizerba hotline
In addition to My Bizerba contracts, customers will benefit from another innovation: Starting in February 2018, Bizerba will provide a central hotline for all kinds of requests concerning sales issues, spare parts, faults, and complaints about invoices. In concrete terms, this results in more customized performance and flexibility at the same high level of service quality.
The new hotline will also be the right place to go for all questions and issues of My Bizerba users. Defining their individual needs with a personal contact person, they are provided with comprehensive consulting services for optimizing their processes and reliably reaching their goals.
