Customers do not stick to individual channels when they contact retailers. They want the best possible service everywhere and at all times. A sophisticated omnichannel strategy reaches consumers and strengthens their loyalty to the company.
Challenges and trends in a cross-channel strategy
The latest technology solutions and trends for you and the retail sector
Handover at REMIRA: Dirk Bingler supersedes Stephan Unser as CEO
Foot Locker successfully matches supply and demand in newly opened stores in Eastern Europe using RFID technology
How the discounter is positioning itself in East Asia and what others can learn from it
Access open from June 20 at 12 pm ET through June 27 at 8 pm ET
Sports company expands its metaverse web destination, Black Station, with immersive digital retail experience
The Iberian Sports Retail Group adopts the Hii Retail native cloud platform in over 350 stores across three countries – “It enables us to scale up”
Leading sustainable consumer products company increases in-store presence at 450 additional brick & mortar locations
Do I have to reorder goods? How many pieces of product XY do I still have in stock? These are the kinds of questions that keep retailers busy. Is my desired product available again? Where is my order? That's what ...
The Cologne flagship store of Mister Spex, Europe’s leading digitally driven omnichannel optician, received the prestigious "Store of the Year 2023" award from the German Retail Association (Handelsverband Deutschland e.V. – ...
Uniting Europe's entire retail ecosystemThe biggest, most influential and rising retailers and brands across Europe and worldwide unite at Shoptalk Europe for unrivaled business-critical connections, conversations, insights and extraordinary ...
Cross-Border Commerce Europe has released a major research paper covering and ranking the 500 strongest European players with a focus on cross-border performance. The total online EU cross-border market generated €179.4 billion in 2022 ...
Around 90.4 billion euros in e-commerce sales in 2022 alone are clear evidence: Germany has long been bitten by the bug of online shopping. But can this trend really be seen as something positive? Is the shipping of parcels still justifiable at all ...
Serving as a digital extension of the BOSS Miami Fashion Show, with a visual identity that contrasts the event’s aquatic theme against brutalist architectural elements, the new space blends gamification with a digital shopping experience. ...
Colruyt Group’s online shopping service opens a new walk-in city pick-up point in Saint-Gilles today. This is the second one, after Ixelles, to be equipped to meet the needs of city dwellers who collect their shopping on foot or by bicycle. ...
More than 40 Unieuro stores in Italy are now using the Breece System with the cloud-based ESL (electronic shelf labels) solution from Delfi Technologies – a European IT company. ...
EuroShop 2023 attendees are invited to visit Toshiba Global Commerce Solutions in Hall 6, Booth C41, from February 26 through March 2, 2023. The company will showcase how retailers can scale and reimagine the shopper experience through Toshiba's ...
At EuroShop, the World’s No. 1 Retail Trade Fair, from 26 February to 2 March 2023 in Düsseldorf, the Dimension Retail Technology will see leading international retail IT providers present their latest, tailor-made products and solutions ...
Omnichannel shopping is in high demand. Almost half of European online shoppers ordered internationally last year. For many e-commerce companies, the opportunities offered by selling their goods internationally are tempting. But in order to retain ...
Online? Offline? Omnichannel! That's what customers are often calling for these days. Even e-commerce veteran Amazon hears the calls from afar and, after its Amazon Go and Amazon Fresh stores in the grocery sector including self- and seamless ...
Nike has launched .SWOOSH, a new digital community and experience which is a home for Nike virtual creations and uses blockchain-powered technology – or what many call “web3” – to offer an inclusive, equitable place for ...
In recent years, some companies that previously relied on their fixed location havebeen forced to switch their business model partially or even completely to e-commerce-but this is not enough to survive in this fast-moving and agile ...
adidas Originals unveils a limited collection of blockchain-based virtual wearables, released as non-fungible tokens (NFTs). Representing the brand’s first NFT collection of wearables, which is a new, interoperable product category adidas ...
How do you offer something new to loyal customers and at the same time win over people you couldn't reach before? The bookseller Hugendubel has found a modern and innovative solution: the app "Weltensammler" ("Worlds ...
The digitalisation of the retail industry, which has been advancing at a rapid pace in recent years, has also led to equipping physical stores with more and more technological intelligence. ...
H&M presents the latest drop in its Innovation Stories initiative, an all-eyes-on-me collection that explores the blurring boundaries between our online and offline lives, and blends the craftsmanship of high fashion with the fantasy of virtual ...
Applause has announced the 2022 results of its third annual global survey on holiday shopping trends. The research showed a marked increase in consumers returning to physical store locations. Eighty two percent of consumers said they were ...
Companies are not always able to meet all challenges on their own. Smaller businesses in particular are dependent on the support of experts. Modern Expo uses its experience to support retailers and entrepreneurs in the implementation and improvement ...
The link between online retail and the local shop is becoming increasingly important. Touchless technologies and solutions for the last mile play a special role. Modern Expo is committed to implementing these on a grand scale. Those who missed the ...
Thankful, a leader in AI-powered written customer service automation, has struck a strategic partnership with Gorgias, a helpdesk for e-commerce used by over 10,000 online merchants. ...
There is no question that the Corona pandemic has changed the retail industry. Brian Dammeir, President North America at payment service provider Adyen, explains clearly which developments ...
At EuroShop 2023 from February 26 to March 2, the World's No. 1 Retail Trade Fair, we will be looking at current issues that are affecting the retail industry now and in the future.
Recently, Walmart announced the launch of two new immersive experiences in the metaverse mega-platform, Roblox. Called Walmart Land and Walmart’s Universe of Play, the spaces offer unique interactive content and entertainment for customers, ...
Building upon its history of innovation, Lowe's unveiled the home improvement retail industry's first interactive store digital twin at NVIDIA GTC. Leveraging NVIDIA Omniverse Enterprise, this digital twin showcases a future in which store ...
Macy’s, Inc. has provided an update detailing its achievements towards its long-term sustainability goals – including initiatives that promote circularity throughout its value chain. ...
OSF Digital, an award-winning provider of digital transformation services to companies worldwide, announced the release of the 2022 Grocery Omnichannel Retail Index (ORI) findings in partnership with FMI, the Food Industry Association, and NRF, the ...
Instacart, a grocery technology company in North America, unveiled Connected Stores – a bundle of six new Instacart Platform technologies that layer on top of existing offerings, helping grocers bring together the best of online ordering and ...
Your customers are still hungry for their favorite snack late at night, but they are standing in front of closed doors at your branch because your staff has already gone home? Your product range is very diverse, but you still want your customers to ...
Despite a turbulent climate EuroShop 2020 proved a resounding success. 94,339 visitors from 142 countries travelled to the Rhine to learn from 2,287 exhibitors from 56 nations about all aspects, innovations and trends in the global retail world. And ...
Shopping today is more diverse than ever, and customers expect a comprehensive experience, not only at home or on the go when shopping online, but also directly in the store. The boundaries between offline and online are becoming increasingly ...
Canto, a leading provider of digital asset management (DAM) software, released Media Delivery Cloud, a new solution that enables customers to directly connect images from their Canto library to their website, e-commerce platform and other content ...
"Creating a bridge between the product and the shopper" – that’s how one interviewee describes the goal of their marketing efforts. These diverse activities range from talking robots to virtual stores to treasure hunts. ...
Last fall, we shared how we’re testing new store models in Charlotte, North Carolina and how all of them work together to meet our customers’ varied and changing needs. Now we’re introducing another piece to that pilot: our first ...
Large product selection, short delivery times, availability anytime, anywhere. Customer demands have changed with the booming e-commerce business. Retailers have to react flexibly and still think about their brick-and-mortar business. ...
What works in grocery retail also works in other industries, right? That's what the brains behind fulfillmenttools asked themselves and found a clear answer: Yes! ...
Equipped with an Apple device and the NewStore Associate App, store associates can optimally stand by their customers' side on the shop floor without having to leave their side, NewStore promises.NewStore's cloud solution offers ...
Soft music in the background, delicious scent, pleasant lighting – Sounds like dinner at your favorite restaurant? Almost. Because atmospheric design elements are also important ingredients for the perfect in-store shopping experience in ...
We believe the closest store to our customers is in their pocket, and we are focused on making that always-on experience as easy, engaging and personalized as possible. We now announce two brand-new augmented reality (AR) features on the Walmart ...
I have always believed in getting into the mind space of our customers. So lately, I've been interviewing a lot of retail customers and have learned a great deal about the challenges retailers face. But among those challenges, there are also ...
