Company News • 01.06.2018

German retailer roll-out of NCR self-checkouts

Kaufland creates new flexibility for changing customer shopping habits

Self-Checkout; Copyright: NCR GmbH
Source: NCR GmbH

NCR Corporation, a global leader in omni-channel solutions, announced that its self-checkout solution is a key part of Kaufland’s store reinvention initiative. The German hypermarket chain embarked on a store transformation journey to help improve the in-store shopping experience, reduce waiting times and increase customer loyalty while at the same time creating more value for customers with smaller baskets. Kaufland equipped about 160 stores with the NCR self-checkout solution, with plans to expand across more stores throughout the next few years.
  
Kaufland is the first grocer in Germany to embrace a comprehensive self-checkout strategy. NCR supported Kaufland’s self-checkout deployments with comprehensive consulting services as well as detailed location and process analysis in every store. Based on analysis, NCR and Kaufland developed an individual self-checkout concept and matching checkout zone design for each store that helps to convert simple customer transactions to interactions that matter.
 
50 years after opening its first stores to consumers, Kaufland has embarked in store modernization with the self-checkout solutions from NCR, which is also celebrating an anniversary this year: 20 years ago, NCR installed its first self-service checkout at a grocer in the United States. Since then, NCR has become the global leader in self-checkout, with thousands of deployments across 42 countries. Since that first installation, NCR has remained focused on removing friction from the checkout process and delivering exceptional experiences to the consumer.   

“During our 50th anniversary, we want to highlight that Kaufland continuously evolves to attract new customers, engage existing customers and grow our business,” said Sven Homes, head of IT at Kaufland. “NCR self-checkouts play an important role in this effort by giving customers more flexibility in how they complete purchases inside our stores. Shoppers can scan and pay at their own pace, and we see a reduction in queues and waiting times, most notably with small and medium sized baskets.”  

“Retailers are under an enormous pressure to transform the in-store experience to meet changing customer expectations. Self-checkouts are a great option for providing better service and create experiences that supports their brand,” said Dusty Lutz, vice president and general manager of Store Transformation Solutions at NCR. “Customers today are looking for choice in the way they shop, are expecting fast and convenient checkout experiences. Self-checkout not only helps to reduce waiting times, but frees up staff to spend more time serving customers and providing real value that keeps shoppers coming back.” 

Advertisement
Source: NCR GmbH

related articles:

popular articles:

Thumbnail: Photo: Partnerships between POS ISVs and resellers provide mutual benefits...

Company News • 02.08.2018

Partnerships between POS ISVs and resellers provide mutual benefits

Tips for successful ISV relationships with resellers

Thumbnail: Photo: Retail markets use of blockchain technology

News • 26.07.2018

Retail market's use of blockchain technology

Data projects is primed for huge growth

Thumbnail: Photo: Same-Day Delivery: Tips for small retail businesses...

Service offers opportunities • 26.07.2018

Same-Day Delivery: Tips for small retail businesses

“The delivery time window option in the evening is a great hit": Interview with Arne Schulke, Professor for Management Control & Leadership

Thumbnail: Photo: Payment solutions in the self-service market...

Company News • 13.09.2018

Payment solutions in the self-service market

CCV and PAX are forming a joint venture

Thumbnail: Photo: Europe: Nine out of ten largest grocery chains go for an APG cash drawer...

Company News • 05.07.2018

Europe: Nine out of ten largest grocery chains go for an APG cash drawer

Long relationship with APG’s bespoke products

Thumbnail: Photo: More than just a love of food

Report • 29.06.2018

More than just a love of food

New EDEKA Zurheide invites you to stay

Thumbnail: Photo:  Innovative technologies for fashion retail...

Company News • 12.06.2018

Innovative technologies for fashion retail

Detego showcases in Future City Langenfeld

Thumbnail: Photo: Does your vendor deliver partner value?

Company News • 19.07.2018

Does your vendor deliver partner value?

7 ways to check

Thumbnail: Photo: Bizerba‘s Pro Series

Company News • 14.06.2018

Bizerba‘s Pro Series

Increased Performance and New Design

Thumbnail: Photo: Perfectly fitting clothes to prevent retail returns...

3D body models • 13.07.2018

Perfectly fitting clothes to prevent retail returns

Product recommendations based on a person’s body data

Supplier

APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Mood Media GmbH
Mood Media GmbH
Wandalenweg 30
20097 Hamburg
CCV Deutschland GmbH
CCV Deutschland GmbH
Gewerbering 1
84072 Au i.d.Hallertau
Bizerba SE & Co. KG
Bizerba SE & Co. KG
Wilhelm-Kraut-Straße 65
72336 Balingen
Detego GmbH
Detego GmbH
Hans-Resel-Gasse 17a
8020 Graz