Interview • 20.04.2015

"Self-service kiosks are the standard in customer communication at the point-of-sale"

Interview with Alexandre Plavinski, Managing Director of Kiosk Solutions

Alexandre Plavinski: Kiosk systems need to  be convenient and user-friendly at...
Alexandre Plavinski: \"Kiosk systems need to be convenient and user-friendly at the same time\"
Source: Kiosk Solutions GmbH & Co. KG

The applications of kiosk systems in retail are multifaceted: in various configurations, the terminals function as self-service kiosks for big department stores for example, and as pure payment and information kiosks in the store. Alexandre Plavinski, Managing Director of Kiosk Solutions, knows which terminal characteristics are especially important in retail right now. 

Mr. Plavinski, what trends do you currently see in kiosk systems? 


The market for kiosk systems has recently been strongly expanding. I believe this trend will continue. Now several retailers finally recognize the added benefit the use of these systems offers them in their stores – especially as it also pertains to connecting the channels or providing new information for customers. 

At the same time, the retail industry in general has ever more detailed ideas on what it wants to accomplish with this type of solution. Our customers increasingly request terminals for very specific applications. In addition, it is important for many retailers for the hardware, software and service to come from one source and not having to deal with different providers if there are any issues. 

What is the latest status when it comes to the technical development of kiosk systems? What new functions need to be integrated into kiosk terminals today that were previously not as much in demand? 

Even though it is not an entirely new development, self-service is still gaining importance with in-store terminals. At this point, self-service kiosks are the standard in customer communication at the point-of-sale, particularly with large retailers. The reason is clear: today customers above all want as much product information as possible. 

Simultaneously, saving time also plays an increasing role. That’s why these are actually the biggest requirements kiosk systems need to fulfill today. They need to make it possible for customers to structure their entire purchase based on their needs, and be convenient and user-friendly at the same time. We therefore see the self-service area continuing to have big growth potential. 

A successfull first time in 2015: Kiosk Solutions has already registered as an...
A successfull first time in 2015: Kiosk Solutions has already registered as an exhibitor for EuroCIS 2016.
Source: Kiosk Solutions GmbH & Co. KG

Needless to say, we try to meet these new requirements with our current products. We presented our new series of standard kiosks at the EuroCIS for example. The KI terminal series is particularly well suited for interactive applications such as navigation or for requesting additional information on products and availability. Our KX series on the other hand offers the option to integrate payment, scanner and printer modules. With this generation of products, we are also able to customize our terminals to the needs of different retailers and industry sectors. 

What is your assessment of the EuroCIS 2015 and how important is this trade fair in general for you? 

Our first EuroCIS went very well. The visitors showed great interest in our solutions. Even though we also attend several other trade fairs for integrated systems and visual communication each year, we need to clearly state that we meet our exact target audience at the EuroCIS and experience little waste coverage. Of course, this is also reflected in the quality of contacts we were able to make at the trade fair. It therefore left a very positive impression on us. This is also, why we already signed up again for 2016. 

Interview by Daniel Stöter, iXtenso.com

related articles:

popular articles:

Thumbnail-Photo: Trigo and Netto Announce Autonomous Supermarket with Real-Time Receipt...
24.01.2024   #Tech in Retail #artificial intelligence

Trigo and Netto Announce Autonomous Supermarket with Real-Time Receipt Capability.

‘Final step’ in frictionless shopping drives trust by enabling consumers to view their receipts BEFORE leaving the store
Full size 800m2 grocery supermarket powered by computer vision AI is Europe’s largest retrofitted frictionless store

Trigo, a leading provider of AI computer vision technology that transforms traditional brick-and-mortar retail outlets into digital smart stores, and discount supermarket chain Netto Marken-Discount (also known as Netto), have partnered to launch ...

Thumbnail-Photo: New German vending partner for ITL
30.11.2023   #Tech in Retail #cash management

New German vending partner for ITL

Innovative Technology (ITL) have recently announced Bernd Boddart as their latest trading partner

Bernd Boddart will be supplying their cash validation and biometric age verification solutions to the German vending market. Bernd Boddart, based in Mönchengladbach, Germany, have 30 years of experience in the field of coffee machines, table ...

Thumbnail-Photo: The global state of autonomous stores
18.12.2023   #Tech in Retail #self-checkout systems

The global state of autonomous stores

The stores are located in various retail segments such as food retail, fashion, electronics, convenience stores and fast food.

In a highly competitive global retail landscape, autonomous stores are an emerging force that addresses changing consumer behaviors, reduces operational costs, improves profitability, and powers revenue growth strategies. Advancements in autonomous ...

Thumbnail-Photo: Out of Stock in Retail and innovative solutions to avoid them...
07.11.2023   #brick and mortar retail #customer satisfaction

Out of Stock in Retail and innovative solutions to avoid them

Due to various events, the availability of goods in retail will be increasingly restricted from 2022, with the result that customers cannot find in food retail the products they wish to buy, because those products are sold out, are temporarily ...

Thumbnail-Photo: Nedap teams with Foot Locker to extend RFID project...
05.10.2023   #omnichannel #software applications

Nedap teams with Foot Locker to extend RFID project

Foot Locker successfully matches supply and demand in newly opened stores in Eastern Europe using RFID technology

Nedap the global leader in RFID solutions, announces that multi-brand sports fashion and apparel retailer Foot Locker has successfully extended Nedap iD Cloud to its new, Eastern European stores. The objective is to offer the best possible ...

Thumbnail-Photo: MPREIS Transforms Operations with Zebra Workcloud Task Management™...
06.11.2023   #customer experience #software developement

MPREIS Transforms Operations with Zebra Workcloud Task Management™ Software Solution

Austrian food retailer to streamline communication in around 300 stores to improve staff engagement, inventory optimisation, and customer satisfaction

MPREIS has around 300 Austrian stores in regions across Tyrol...

Thumbnail-Photo: Ask the Bot: generative AI in retail
02.01.2024   #Tech in Retail #food retail

Ask the Bot: generative AI in retail

Revolution in retail: the era of generative AI and AI bots

They are able to analyse data, write product descriptions, answer shoppers’ questions or write codes...

Thumbnail-Photo: Unified Commerce Platform in focus
24.10.2023   #omnichannel #software developement

Unified Commerce Platform in focus

Handover at REMIRA: Dirk Bingler supersedes Stephan Unser as CEO

REMIRA is setting the course for future development of the company: On November 1, Dirk Bingler (48) will become the new CEO of the supply chain and omnichannel software expert headquartered in Dortmund. The previous CEO Stephan Unser (62) moves to ...

Thumbnail-Photo: Tesco to introduce new scan-free technology on self-service tills at...
03.01.2024   #brick and mortar retail #Tech in Retail

Tesco to introduce new scan-free technology on self-service tills at GetGo store

Seamless Shopping Revolution: Tesco Tests Scan-Free Technology in London

Tesco is trialling an exciting new technology innovation that means customers don’t need to scan their items ...

Thumbnail-Photo: First of its kind accessible checkout unveild by Woolworths, creating...
03.01.2024   #Tech in Retail #cashpoints

First of its kind accessible checkout unveild by Woolworths, creating new employment opportunities

Breaking Barriers in Retail: Woolworths' New Checkout Design for Wheelchair Users

In what is believed to be a world first, Woolworths has unveiled an accessible checkout, designed specifically for team members living with a physical disability, including people who use wheelchairs and other mobility aids such as walkers.The first ...

Supplier

Captana GmbH
Captana GmbH
Bundesstraße 16
77955 Ettenheim
Innovative Technology Ltd.
Innovative Technology Ltd.
Innovative Business Park
OL1 4EQ Oldham
Zebra Technologies Germany GmbH
Zebra Technologies Germany GmbH
Ernst-Dietrich-Platz 2
40882 Ratingen
REMIRA Group GmbH
REMIRA Group GmbH
Phoenixplatz 2
44263 Dortmund