Keyword: consulting

Thumbnail-Photo: Live video shopping: in-store personal shopping assistance for online...

Report • 13.12.2017

Live video shopping: in-store personal shopping assistance for online customers

Barbara Frères guides customers with video chat technology

The Barbara Frères Boutique in Düsseldorf specializes in designer children’s fashion. To position itself in the omnichannel world, the fashion boutique doesn’t just offer an online store, a chat function and curated outfit ...

Thumbnail-Photo: Brands failing to deliver on chat customer experience...

News • 29.09.2017

Brands failing to deliver on chat customer experience

Only 15 percent of consumers are always happy with their chat services, an Eptica study finds

Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72 percent) of consumers say a good chat experience will make them more loyal – however ...

Thumbnail-Photo: Digital signage in pharmacies: better consulting with new technologies...

Report • 04.08.2017

Digital signage in pharmacies: better consulting with new technologies

Pharmacies need a shopping experience too

Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...

Thumbnail-Photo: Support in the fight against fraudulent shoppers...

ebay & Co • 20.06.2017

"Support in the fight against fraudulent shoppers"

Interview with Attorney Yvonne Bachmann about the German Händlerbund eBay Study 2017

Selling products on portals like Ebay or Amazon seems to be easy at first glance. However, retailers should consider some things to be legally on the safe side. We talk with Yvonne Bachmann about pitfalls and best practice. ...

Thumbnail-Photo: Smart use of virtual shelves at the POS

Perfectly informed • 30.01.2017

Smart use of virtual shelves at the POS

Extending the retail sales floor and providing exceptional customer service

They fit onto the smallest sales floors and are still able to show the entire product portfolio: virtual shelves. That is also why they have become increasingly popular over the past three years. Retailers like EP: and Knauber also rely on this ...

Thumbnail-Photo: Norma shows interest in Tengelmann

Report • 10.11.2015

Norma shows interest in Tengelmann

Discounter offers talks about the acquisition of stores

The subject has been moving the retail sector in Germany for months already. And now – just around two weeks before the public hearing on the acquisition of Kaiser's Tengelmann by Edeka - the food discounter Norma has also expressed ...

Thumbnail-Photo: Loss of customers at German discounters

Report • 10.11.2015

Loss of customers at German discounters

Difficult times for Aldi, Lidl & Co

Being cheap is no longer enough: According to a recent survey conducted by GfK, the German discounters have lost 1.3 percent in sales volume from January to September 2015. This is in stark contrast to the classical supermarkets, which are looking ...

Thumbnail-Photo: Today’s consumers primarily want a seamless customer journey...

Interview • 01.10.2015

"Today’s consumers primarily want a seamless customer journey"

Interview with Robert Wucher, Head of Technology and Digital Client Solutions, GfK

To understand what services customers expect today, retailers should know exactly what touchpoints their customers use to get in touch. Only then can they align their sales approach, advertising and services accordingly. Robert Wucher, Digital ...

Thumbnail-Photo: ”An experience that goes beyond mere shopping“...

Interview • 31.07.2015

”An experience that goes beyond mere shopping“

Interview with Ulrich Wölfer, Chief Development Officer, mfi management für immobilien GmbH

The mfi GmbH wants to turn shopping into an experience in their centers by offering a variety of gastronomic options, comprehensive services, and consistent customer focus. One example of this is the Palais Vest in Recklinghausen, which opened last ...

Thumbnail-Photo: Next Generation POS: The role of cash and ePayments...

Report • 24.07.2015

Next Generation POS: The role of cash and ePayments

How to match a cash drawer to your retail environment

Mobility and payment are hot topics in retail, With tablets making major inroads into store environments and mobile wallet finally gaining traction, transactions can occur anywhere increasing convenience for customers and ...

Thumbnail-Photo: Shopping center concepts in flux

Report • 20.07.2015

Shopping center concepts in flux

Customers focus on individuality and quality of experience

The big success of eCommerce is not just a problem for small retailers in city centers – shopping mall operators also need to face competition by online retail and create new incentives for customers to continue frequenting their ...

Company News • 12.05.2014

FSP extends retail research brief with M&G Real Estate

FSP, the UK’s leading retail consultancy, has signed a new framework agreement with leading global real estate fund manager, M&G Real Estate, to provide regular bespoke retail research, to help shape the organisation’s in-town and ...

Company News • 12.05.2014

Imports are more ‘Made in America’ than label reveals

Imported products sold in the United States from clothing to cars contain far more U.S. parts or other content and value and support significantly more American jobs than consumers or policymakers realize, according to a new report prepared for the ...

Company News • 08.05.2014

Snobby staff can boost luxury retail sales

The forthcoming Journal of Consumer Research study reveals that consumers who get the brush-off at a high-end  retailer can become more willing to purchase and wear pricey togs.  "It appears that snobbiness might actually be a ...

Report • 18.02.2014

iXtenso Retail Trends is now available for browsing

"Retail Trends 2014" appears in time for EuroShop – The special issue from www.iXtenso.com

iXtenso, the online journal for the retail sector, has published the special issue "Retail Trends" in time for EuroShop, "The world’s leading Retail Trade Fair", which will take place in Düsseldorf from 16 to 20 ...

Thumbnail-Photo: Retail Is More Innovative Than Ever Before

Report • 03.02.2014

Retail Is More Innovative Than Ever Before

An article by Michael Gerling, Managing Director of the EHI Retail Institute

The global retail industry is currently facing some of the biggest challenges in decades. Radical changes in consumer buying behavior, rapid technological change, which enormously influences both the internal processes in companies as well as the ...

Thumbnail-Photo: Mystery shoppers: Well-trained they present real added value...

Report • 06.01.2014

Mystery shoppers: Well-trained they present real added value

Optimally adjust products and services to the wishes and needs of customers

Tuesday afternoon at 12:30 p.m. Petra B. enters the store. She is on a mission. Petra B. is a mystery shopper. Armed with her wallet, a trained eye and exact instructions by the storeowner, it is now up to her to put the service quality of the store ...

Thumbnail-Photo: ”The retailer increases the awareness of employees thanks to direct...

Interview • 05.01.2014

”The retailer increases the awareness of employees thanks to direct feedback“

Interview with Christian Karrenbauer, Managing Director of MSM Group

It sounds mysterious, but it is far from being cryptic. On the contrary, so-called mystery shopping provides important information about customers, employees and service in retail. Christian Karrenbauer is the Managing Director of the MSM Group. His ...

Thumbnail-Photo: ”When I was alerted to mystery shoppers, I was always watchful“...

Interview • 05.01.2014

”When I was alerted to mystery shoppers, I was always watchful“

Interview with Karin S., sales employee

Karin S. works in the service area of a gas station. Her daily routine includes taking in money for gas and oil as well as snacks, beverages and other food items. Even at gas stations, test purchases contribute to making service better. Mrs. S. ...

Product • 21.08.2009

The "Katalog E" has been published in English language

The "Katalog E", set up by the committee for definitions in trade and distribution, aims at informing about the content of relevant terms in the areas of trade and distribution and by this at supporting a process of standardisation what ...

Supplier

Universität des Saarlandes
Campus
66123 Saarbrücken
Fujitsu Technology Solutions GmbH
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Straße 8
80807 München
Nexgen Solutions GmbH
Nexgen Solutions GmbH
Greschbachstrasse 2-4
76229 Karlsruhe
Institut für Handelsforschung (IfH)
Institut für Handelsforschung (IfH)
Dürener Str. 401b
50858 Köln
Messe Düsseldorf GmbH
Messe Düsseldorf GmbH
Messeplatz, Stockumer Kirchstraße 61
40474 Düsseldorf
NCR GmbH
NCR GmbH
Steinerne Furt 67
86176 Augsburg
British Retail Consortium
British Retail Consortium
21 Dartmouth Street, Westminster
SW1H 9BP London
GFOS
GFOS
Am Lichtbogen 9
45141 Essen
Güntner GmbH & Co. KG
Güntner GmbH & Co. KG
Hans-Güntner-Str. 2 - 6
82256 Fürstenfeldbruck
BÄRO GmbH & Co. KG
BÄRO GmbH & Co. KG
Wolfstall 54-56
42799 Leichlingen
ORACLE Deutschland B.V. & Co. KG
ORACLE Deutschland B.V. & Co. KG
Salzufer 8
10587 Berlin
Planet Retail Germany
Dreieichstrasse 59
60594 Frankfurt am Main
IBM Deutschland GmbH
IBM Deutschland GmbH
Karl-Arnold-Platz 1 a
40474 Düsseldorf
Handelsverband Deutschland - HDE e.V.
Handelsverband Deutschland - HDE e.V.
Am Weidendamm 1A
10117 Berlin
Shopgate GmbH
Shopgate GmbH
Schloßstraße 10
35510 Butzbach
APG Cash Drawer (Germany)
APG Cash Drawer (Germany)
Leichtmetallstr. 22a
42781 Haan-Gruiten
Applied Data Corp. (ADC)
13528 Prestige Place
33635 Florida
E-Commerce-Center Köln (ECC Köln)
E-Commerce-Center Köln (ECC Köln)
Dürener Str. 401 b
50858 Köln