Company News • 04.05.2017

My Bizerba: Solution portfolio for all kinds of needs

Germany is not a service wasteland

With its new solution packages, Bizerba clearly focuses on the individual needs of its customers. Consisting of new, innovative business models, the Smart contracts provide new technologies and systems to customers without requiring any investment costs. The My Bizerba contracts package is centered on custom service packages for all kinds of needs. Furthermore, additional individual services are available within the My Bizerba building-block system.

My Bizerba Smart contracts

With My Bizerba Smart contracts, Bizerba provides an alternative solution requiring no investment costs for customers facing large investments into new technologies or systems. This business model encompasses all costs that may occur during the lifecycle of a device or system. Customers can preserve their liquidity by just paying the process costs in a pre-defined rhythm.

  • Bizerba’s Life cycle contract provides custom solutions along the entire process based on a rental approach. This includes the delivery, installation and integration of custom-configured new devices, regular preventive maintenance, repair and calibration, gauging preparation and attendance, industry stand-by service and de-installation of the device upon expiration of the contract.
  • Encompassing all benefits of the Life cycle contract including service and financing, the General labeling contract additionally provides suitable labeling systems. Invoicing is based on actual label use.
Supplier
Logo: Bizerba SE & Co. KG

Bizerba SE & Co. KG

Wilhelm-Kraut-Straße 65
72336 Balingen
Germany
My Bizerba offers cost transparency, competitive advantages and investment...
My Bizerba offers cost transparency, competitive advantages and investment protection
Source: Bizerba

My Bizerba contracts

My Bizerba contracts reflect the contract portfolio of My Bizerba, with each contract representing a pre-defined service package consisting of different products. My Bizerba contracts can be combined according to the individual needs of each customer and enhanced by specific services from the My Bizerba building blocks.

  • As a compact Bizerba package, the Repair service contract covers the most basic needs. Bizerba technicians will be available on-site or remotely in case of any failure. If repair is necessary, the provision of genuine Bizerba spare parts as well as labor costs, setup time, travel expenses and additional fees are all covered by the contract.
  • As the all-in-one package for Bizerba hardware, the Full service contract includes all services of the Repair service contract along with additional Asset Management and Checkup. Providing periodic preventive maintenance, this package enables more reliable planning and costing. It also preserves the value and ensures the functionality of devices and equipment, thus ensuring high availability and productivity.
  • An even higher level of service is provided by the Extended availability contract. Adapted to the operating hours of each customer, the Bizerba service is permanently available. A technician is available 24 hours a day to rectify any problems as fast as possible via remote maintenance.
  • To constantly keep all devices at the state of the art of development, the Software maintenance contract ensures that the software is regularly updated by product specialists. In case of any failure, employees will be available on a hotline to rectify the problem via remote maintenance.
  • Periodic maintenance of machines and devices is ensured by the Checkup contract. Within the negotiated periodic maintenance activities, devices are checked by Bizerba service technicians to prevent any potential failures.
  • To ensure precise scale operation and to avoid losses of productivity, the Calibration contract provides periodic scale calibration. In addition to a functional test, adjustments in case of any metrological deviation and repair management, this contract includes the registration of all scales for inspection equipment monitoring as well as scheduling, monitoring and coordination of calibration dates.
Bizerba’s extended availability contract offers service which is constantly...
Bizerba’s extended availability contract offers service which is constantly available and tailored to the customers operating hours
Source: Bizerba

My Bizerba Building Blocks for Individual Services

Different individual services can be booked using the My Bizerba building-block approach to compile a custom combination suiting specific customer needs. Different services are available in this context:

  • Customer training: Users are trained for Bizerba technology hands-on at the machine under real-world conditions. With a focus on functionality and the technical structure, users are provided with the know-how for safely operating Bizerba products on a day-to-day basis.
  • The Cleaning & care kit includes cleaning agents and consumables.
  • In case of a defective machine, the Starter kit provides spare and wear parts and select components adapted to the equipment and devices in question. The use of genuine Bizerba parts increases the service life of the devices.
  • Using the Software apps, Bizerba’s core software can be extended by additional functions according to individual customer requirements.

The My Bizerba service packages are immediately available. Additional services will be added later this year.

Learn more about My Bizerba here.

channels: services, scales

related articles:

popular articles:

Thumbnail-Photo: Colorful shop windows: Christmas decorating tips, part 1...
16.11.2023   #shop decoration #seasonal business

Colorful shop windows: Christmas decorating tips, part 1

From lilac to orange: something different for a change

Christmas is just around the corner. Gingerbread houses greet you in every supermarket and the early birds already wonder about the gifts they should buy. It’s high time to inspire potential shoppers to start buying Christmas gifts. ...

Thumbnail-Photo: Let it shine: Tips for Christmas decorations, part 3...
16.11.2023   #LED lighting #lights

Let it shine: Tips for Christmas decorations, part 3

Ambience for the shop window and the store

Light up the world! Luminous elements magically draw the eye to things and create a festive mood. If burning candles make you nervous, here are some other lighting ideas. ...

Thumbnail-Photo: A story of ice and snow: Christmas decorating tips, part 4...
16.11.2023   #shop decoration #seasonal business

A story of ice and snow: Christmas decorating tips, part 4

Creating winter wonderlands and delighting customers

Though the temperatures outside might not always reflect it, in these parts, winter puts us in the Christmas spirit. This makes white decorations and decorative artificial snow perfect tools to set the scene. A winter landscape with snow-covered ...

Thumbnail-Photo: Back to nature: Christmas decorating tips, part 2...
16.11.2023   #shop decoration #seasonal business

Back to nature: Christmas decorating tips, part 2

It doesn't always have to be bought, you can also make it yourself

A wooden Christmas tree is unquestionably a classic among Christmas decorations. You can make your own beautiful and interesting decorative elements using some basic woodworking skills. ...

Thumbnail-Photo: Christmas tree alternatives: Christmas decorating tips, part 5...
16.11.2023   #shop decoration #seasonal business

Christmas tree alternatives: Christmas decorating tips, part 5

It doesn't always have to be the classic green evergreen!

In these parts, Christmas trees are the quintessential symbols of the Christmas season. They prompt children and adults to get into the Christmas spirit. Yet a live fir tree has two major disadvantages: it takes up a lot of space and drops its ...

Thumbnail-Photo: Christmas gnomes on the loose: Christmas decorating tips, part 7...
16.11.2023   #shop decoration #seasonal business

Christmas gnomes on the loose: Christmas decorating tips, part 7

Playful: Ways to delight children - and adults alike

The Christmas season can be stressful for adults. Planning ahead for the holidays, getting ready for family visits, buying gifts and getting your house sparkling clean for your guests – all of this leaves little room for festive joy and ...

Thumbnail-Photo: Faux rust effect: Christmas decorating tips, part 6...
16.11.2023   #shop decoration #seasonal business

Faux rust effect: Christmas decorating tips, part 6

Make your customers feel cozy - just like in front of the fireplace

What looks good in the living room can also set the scene in a store, right? Accessories with a stainless steel look are very trendy at the moment. Metal is given a rust effect for this. ...