Keyword: consulting

Thumbnail-Photo: Support in the fight against fraudulent shoppers...

ebay & Co • 20.06.2017

"Support in the fight against fraudulent shoppers"

Interview with Attorney Yvonne Bachmann about the German Händlerbund eBay Study 2017

Selling products on portals like Ebay or Amazon seems to be easy at first glance. However, retailers should consider some things to be legally on the safe side. We talk with Yvonne Bachmann about pitfalls and best practice. ...

Thumbnail-Photo: Smart use of virtual shelves at the POS

Perfectly informed • 30.01.2017

Smart use of virtual shelves at the POS

Extending the retail sales floor and providing exceptional customer service

They fit onto the smallest sales floors and are still able to show the entire product portfolio: virtual shelves. That is also why they have become increasingly popular over the past three years. Retailers like EP: and Knauber also rely on this ...

Thumbnail-Photo: Norma shows interest in Tengelmann

Report • 10.11.2015

Norma shows interest in Tengelmann

Discounter offers talks about the acquisition of stores

The subject has been moving the retail sector in Germany for months already. And now – just around two weeks before the public hearing on the acquisition of Kaiser's Tengelmann by Edeka - the food discounter Norma has also expressed ...

Thumbnail-Photo: Loss of customers at German discounters

Report • 10.11.2015

Loss of customers at German discounters

Difficult times for Aldi, Lidl & Co

Being cheap is no longer enough: According to a recent survey conducted by GfK, the German discounters have lost 1.3 percent in sales volume from January to September 2015. This is in stark contrast to the classical supermarkets, which are looking ...

Thumbnail-Photo: Today’s consumers primarily want a seamless customer journey...

Interview • 01.10.2015

"Today’s consumers primarily want a seamless customer journey"

Interview with Robert Wucher, Head of Technology and Digital Client Solutions, GfK

To understand what services customers expect today, retailers should know exactly what touchpoints their customers use to get in touch. Only then can they align their sales approach, advertising and services accordingly. Robert Wucher, Digital ...

Thumbnail-Photo: ”An experience that goes beyond mere shopping“...

Interview • 31.07.2015

”An experience that goes beyond mere shopping“

Interview with Ulrich Wölfer, Chief Development Officer, mfi management für immobilien GmbH

The mfi GmbH wants to turn shopping into an experience in their centers by offering a variety of gastronomic options, comprehensive services, and consistent customer focus. One example of this is the Palais Vest in Recklinghausen, which opened last ...

Thumbnail-Photo: Next Generation POS: The role of cash and ePayments...

Report • 24.07.2015

Next Generation POS: The role of cash and ePayments

How to match a cash drawer to your retail environment

Mobility and payment are hot topics in retail, With tablets making major inroads into store environments and mobile wallet finally gaining traction, transactions can occur anywhere increasing convenience for customers and ...

Thumbnail-Photo: Shopping center concepts in flux

Report • 20.07.2015

Shopping center concepts in flux

Customers focus on individuality and quality of experience

The big success of eCommerce is not just a problem for small retailers in city centers – shopping mall operators also need to face competition by online retail and create new incentives for customers to continue frequenting their ...

Company News • 12.05.2014

Imports are more ‘Made in America’ than label reveals

Imported products sold in the United States from clothing to cars contain far more U.S. parts or other content and value and support significantly more American jobs than consumers or policymakers realize, according to a new report prepared for the ...

Company News • 12.05.2014

FSP extends retail research brief with M&G Real Estate

FSP, the UK’s leading retail consultancy, has signed a new framework agreement with leading global real estate fund manager, M&G Real Estate, to provide regular bespoke retail research, to help shape the organisation’s in-town and ...

Company News • 08.05.2014

Snobby staff can boost luxury retail sales

The forthcoming Journal of Consumer Research study reveals that consumers who get the brush-off at a high-end  retailer can become more willing to purchase and wear pricey togs.  "It appears that snobbiness might actually be a ...

Thumbnail-Photo: Retail Is More Innovative Than Ever Before

Report • 03.02.2014

Retail Is More Innovative Than Ever Before

An article by Michael Gerling, Managing Director of the EHI Retail Institute

The global retail industry is currently facing some of the biggest challenges in decades. Radical changes in consumer buying behavior, rapid technological change, which enormously influences both the internal processes in companies as well as the ...

Thumbnail-Photo: Mystery shoppers: Well-trained they present real added value...

Report • 06.01.2014

Mystery shoppers: Well-trained they present real added value

Optimally adjust products and services to the wishes and needs of customers

Tuesday afternoon at 12:30 p.m. Petra B. enters the store. She is on a mission. Petra B. is a mystery shopper. Armed with her wallet, a trained eye and exact instructions by the storeowner, it is now up to her to put the service quality of the store ...

Thumbnail-Photo: ”The retailer increases the awareness of employees thanks to direct...

Interview • 05.01.2014

”The retailer increases the awareness of employees thanks to direct feedback“

Interview with Christian Karrenbauer, Managing Director of MSM Group

It sounds mysterious, but it is far from being cryptic. On the contrary, so-called mystery shopping provides important information about customers, employees and service in retail. Christian Karrenbauer is the Managing Director of the MSM Group. His ...

Thumbnail-Photo: ”When I was alerted to mystery shoppers, I was always watchful“...

Interview • 05.01.2014

”When I was alerted to mystery shoppers, I was always watchful“

Interview with Karin S., sales employee

Karin S. works in the service area of a gas station. Her daily routine includes taking in money for gas and oil as well as snacks, beverages and other food items. Even at gas stations, test purchases contribute to making service better. Mrs. S. ...

Product • 21.08.2009

The "Katalog E" has been published in English language

The "Katalog E", set up by the committee for definitions in trade and distribution, aims at informing about the content of relevant terms in the areas of trade and distribution and by this at supporting a process of standardisation what ...

Supplier

4POS AG
4POS AG
Neuhofstrasse 25
6340 Baar ZG
TCPOS GMBH
TCPOS GMBH
Saarwiesenstr. 5
66333 Völklingen
METRO Cash & Carry Deutschland
METRO Cash & Carry Deutschland
Metro-Straße 8
40235 Düsseldorf
EHI Retail Institute
EHI Retail Institute
Spichernstraße 55
50672 Köln
Yapital Financial AG
Yapital Financial AG
5 Rue Eugène Ruppert
2453 Luxembourg
LIGANOVA . The BrandRetail Company
LIGANOVA . The BrandRetail Company
Herdweg 59
70174 Stuttgart
Bison Schweiz AG
Bison Schweiz AG
Allee 1A
6210 Sursee
AWEK GmbH
AWEK GmbH
Hanskampring 4
22885 Barsbüttel
Güntner GmbH & Co. KG
Güntner GmbH & Co. KG
Hans-Güntner-Str. 2 - 6
82256 Fürstenfeldbruck
xtra marketing gmbh
xtra marketing gmbh
Balz Zimmermann-Strasse 7
8302 Kloten
Elavon Financial Services Limited
Lyoner Str. 36
60528 Frankfurt
GS1 Germany GmbH
GS1 Germany GmbH
Maarweg 133
50825 Köln
CashGuard Deutschland
CashGuard Deutschland
Goethestraße 85
10623 Berlin
Fujitsu Technology Solutions GmbH
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Straße 8
80807 München
Ergonomic Solutions GmbH
Ergonomic Solutions GmbH
Kammerratsheide 43
33609 Bielefeld
Stibo Systems GmbH
Stibo Systems GmbH
Caffamacherreihe 8
20355 Hamburg
Messe Düsseldorf GmbH
Messe Düsseldorf GmbH
Messeplatz, Stockumer Kirchstraße 61
40474 Düsseldorf
Online Software AG
Online Software AG
Bergstraße 31
69469 Weinheim
GfK GeoMarketing GmbH
GfK GeoMarketing GmbH
Werner-von-Siemens-Str. 9
76646 Bruchsal