Keyword: consulting

Interview • 01.10.2015

"Today’s consumers primarily want a seamless customer journey"

Interview with Robert Wucher, Head of Technology and Digital Client Solutions, GfK

To understand what services customers expect today, retailers should know exactly what touchpoints their customers use to get in touch. Only then can they align their sales approach, advertising and services accordingly. Robert Wucher, Digital ...

Interview • 31.07.2015

”An experience that goes beyond mere shopping“

Interview with Ulrich Wölfer, Chief Development Officer, mfi management für immobilien GmbH

The mfi GmbH wants to turn shopping into an experience in their centers by offering a variety of gastronomic options, comprehensive services, and consistent customer focus. One example of this is the Palais Vest in Recklinghausen, which opened last ...

Report • 24.07.2015

Next Generation POS: The role of cash and ePayments

How to match a cash drawer to your retail environment

Mobility and payment are hot topics in retail, With tablets making major inroads into store environments and mobile wallet finally gaining traction, transactions can occur anywhere increasing convenience for customers and ...

Report • 20.07.2015

Shopping center concepts in flux

Customers focus on individuality and quality of experience

The big success of eCommerce is not just a problem for small retailers in city centers – shopping mall operators also need to face competition by online retail and create new incentives for customers to continue frequenting their ...

Company News • 12.05.2014

FSP extends retail research brief with M&G Real Estate

FSP, the UK’s leading retail consultancy, has signed a new framework agreement with leading global real estate fund manager, M&G Real Estate, to provide regular bespoke retail research, to help shape the organisation’s in-town and ...

Company News • 12.05.2014

Imports are more ‘Made in America’ than label reveals

Imported products sold in the United States from clothing to cars contain far more U.S. parts or other content and value and support significantly more American jobs than consumers or policymakers realize, according to a new report prepared for the ...

Company News • 08.05.2014

Snobby staff can boost luxury retail sales

The forthcoming Journal of Consumer Research study reveals that consumers who get the brush-off at a high-end  retailer can become more willing to purchase and wear pricey togs.  "It appears that snobbiness might actually be a ...

Report • 03.02.2014

Retail Is More Innovative Than Ever Before

An article by Michael Gerling, Managing Director of the EHI Retail Institute

The global retail industry is currently facing some of the biggest challenges in decades. Radical changes in consumer buying behavior, rapid technological change, which enormously influences both the internal processes in companies as well as the ...

Report • 06.01.2014

Mystery shoppers: Well-trained they present real added value

Optimally adjust products and services to the wishes and needs of customers

Tuesday afternoon at 12:30 p.m. Petra B. enters the store. She is on a mission. Petra B. is a mystery shopper. Armed with her wallet, a trained eye and exact instructions by the storeowner, it is now up to her to put the service quality of the store ...

Interview • 05.01.2014

”When I was alerted to mystery shoppers, I was always watchful“

Interview with Karin S., sales employee

Karin S. works in the service area of a gas station. Her daily routine includes taking in money for gas and oil as well as snacks, beverages and other food items. Even at gas stations, test purchases contribute to making service better. Mrs. S. ...

Interview • 05.01.2014

”The retailer increases the awareness of employees thanks to direct feedback“

Interview with Christian Karrenbauer, Managing Director of MSM Group

It sounds mysterious, but it is far from being cryptic. On the contrary, so-called mystery shopping provides important information about customers, employees and service in retail. Christian Karrenbauer is the Managing Director of the MSM Group. His ...

Product • 21.08.2009

The "Katalog E" has been published in English language

The "Katalog E", set up by the committee for definitions in trade and distribution, aims at informing about the content of relevant terms in the areas of trade and distribution and by this at supporting a process of standardisation what ...

Supplier

Umdasch Shopfitting GmbH
Umdasch Shopfitting GmbH
Josef Umdasch Platz 1
3300 Amstetten
Institut für Handelsforschung (IfH)
Institut für Handelsforschung (IfH)
Dürener Str. 401b
50858 Köln
BBE Handelsberatung GmbH
Brienner Straße 45
80333 München
BÄRO GmbH & Co. KG
BÄRO GmbH & Co. KG
Wolfstall 54-56
42799 Leichlingen
LANCOM Systems GmbH
LANCOM Systems GmbH
Adenauerstraße 20 / B2
52146 Würselen
Online Software AG
Online Software AG
Bergstraße 31
69469 Weinheim
CosmoShop GmbH
CosmoShop GmbH
Zeppelinstrasse 2
82178 Puchheim
ORACLE Deutschland B.V. & Co. KG
ORACLE Deutschland B.V. & Co. KG
Salzufer 8
10587 Berlin
Handelsverband Deutschland - HDE e.V.
Handelsverband Deutschland - HDE e.V.
Am Weidendamm 1A
10117 Berlin
Güntner GmbH & Co. KG
Güntner GmbH & Co. KG
Hans-Güntner-Str. 2 - 6
82256 Fürstenfeldbruck
British Retail Consortium
British Retail Consortium
21 Dartmouth Street, Westminster
SW1H 9BP London
Messe Düsseldorf GmbH
Messe Düsseldorf GmbH
Messeplatz, Stockumer Kirchstraße 61
40474 Düsseldorf
Bizerba GmbH & Co. KG
Bizerba GmbH & Co. KG
Wilhelm-Kraut-Straße 65
72336 Balingen
METRO Cash & Carry Deutschland
METRO Cash & Carry Deutschland
Metro-Straße 8
40235 Düsseldorf
Nexgen Solutions GmbH
Nexgen Solutions GmbH
Greschbachstrasse 2-4
76229 Karlsruhe
PrehKeyTec GmbH
PrehKeyTec GmbH
Scheinbergweg 10
97638 Mellrichstadt
CashGuard Deutschland
CashGuard Deutschland
Goethestraße 85
10623 Berlin
Comsol Unternehmenslösungen AG
Comsol Unternehmenslösungen AG
Hauptstraße 221
65760 Eschborn bei Frankfurt am Main