Keyword: consulting

Thumbnail-Photo: Brands failing to deliver on chat customer experience...

News • 29.09.2017

Brands failing to deliver on chat customer experience

Only 15 percent of consumers are always happy with their chat services, an Eptica study finds

Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72 percent) of consumers say a good chat experience will make them more loyal – however ...

Thumbnail-Photo: Digital signage in pharmacies: better consulting with new technologies...

Report • 04.08.2017

Digital signage in pharmacies: better consulting with new technologies

Pharmacies need a shopping experience too

Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...

Thumbnail-Photo: Support in the fight against fraudulent shoppers...

ebay & Co • 20.06.2017

"Support in the fight against fraudulent shoppers"

Interview with Attorney Yvonne Bachmann about the German Händlerbund eBay Study 2017

Selling products on portals like Ebay or Amazon seems to be easy at first glance. However, retailers should consider some things to be legally on the safe side. We talk with Yvonne Bachmann about pitfalls and best practice. ...

Thumbnail-Photo: Smart use of virtual shelves at the POS

Perfectly informed • 30.01.2017

Smart use of virtual shelves at the POS

Extending the retail sales floor and providing exceptional customer service

They fit onto the smallest sales floors and are still able to show the entire product portfolio: virtual shelves. That is also why they have become increasingly popular over the past three years. Retailers like EP: and Knauber also rely on this ...

Thumbnail-Photo: Loss of customers at German discounters

Report • 10.11.2015

Loss of customers at German discounters

Difficult times for Aldi, Lidl & Co

Being cheap is no longer enough: According to a recent survey conducted by GfK, the German discounters have lost 1.3 percent in sales volume from January to September 2015. This is in stark contrast to the classical supermarkets, which are looking ...

Thumbnail-Photo: Norma shows interest in Tengelmann

Report • 10.11.2015

Norma shows interest in Tengelmann

Discounter offers talks about the acquisition of stores

The subject has been moving the retail sector in Germany for months already. And now – just around two weeks before the public hearing on the acquisition of Kaiser's Tengelmann by Edeka - the food discounter Norma has also expressed ...

Thumbnail-Photo: Today’s consumers primarily want a seamless customer journey...

Interview • 01.10.2015

"Today’s consumers primarily want a seamless customer journey"

Interview with Robert Wucher, Head of Technology and Digital Client Solutions, GfK

To understand what services customers expect today, retailers should know exactly what touchpoints their customers use to get in touch. Only then can they align their sales approach, advertising and services accordingly. Robert Wucher, Digital ...

Thumbnail-Photo: ”An experience that goes beyond mere shopping“...

Interview • 31.07.2015

”An experience that goes beyond mere shopping“

Interview with Ulrich Wölfer, Chief Development Officer, mfi management für immobilien GmbH

The mfi GmbH wants to turn shopping into an experience in their centers by offering a variety of gastronomic options, comprehensive services, and consistent customer focus. One example of this is the Palais Vest in Recklinghausen, which opened last ...

Thumbnail-Photo: Next Generation POS: The role of cash and ePayments...

Report • 24.07.2015

Next Generation POS: The role of cash and ePayments

How to match a cash drawer to your retail environment

Mobility and payment are hot topics in retail, With tablets making major inroads into store environments and mobile wallet finally gaining traction, transactions can occur anywhere increasing convenience for customers and ...

Thumbnail-Photo: Shopping center concepts in flux

Report • 20.07.2015

Shopping center concepts in flux

Customers focus on individuality and quality of experience

The big success of eCommerce is not just a problem for small retailers in city centers – shopping mall operators also need to face competition by online retail and create new incentives for customers to continue frequenting their ...

Company News • 12.05.2014

FSP extends retail research brief with M&G Real Estate

FSP, the UK’s leading retail consultancy, has signed a new framework agreement with leading global real estate fund manager, M&G Real Estate, to provide regular bespoke retail research, to help shape the organisation’s in-town and ...

Company News • 12.05.2014

Imports are more ‘Made in America’ than label reveals

Imported products sold in the United States from clothing to cars contain far more U.S. parts or other content and value and support significantly more American jobs than consumers or policymakers realize, according to a new report prepared for the ...

Company News • 08.05.2014

Snobby staff can boost luxury retail sales

The forthcoming Journal of Consumer Research study reveals that consumers who get the brush-off at a high-end  retailer can become more willing to purchase and wear pricey togs.  "It appears that snobbiness might actually be a ...

Thumbnail-Photo: Retail Is More Innovative Than Ever Before

Report • 03.02.2014

Retail Is More Innovative Than Ever Before

An article by Michael Gerling, Managing Director of the EHI Retail Institute

The global retail industry is currently facing some of the biggest challenges in decades. Radical changes in consumer buying behavior, rapid technological change, which enormously influences both the internal processes in companies as well as the ...

Thumbnail-Photo: Mystery shoppers: Well-trained they present real added value...

Report • 06.01.2014

Mystery shoppers: Well-trained they present real added value

Optimally adjust products and services to the wishes and needs of customers

Tuesday afternoon at 12:30 p.m. Petra B. enters the store. She is on a mission. Petra B. is a mystery shopper. Armed with her wallet, a trained eye and exact instructions by the storeowner, it is now up to her to put the service quality of the store ...

Thumbnail-Photo: ”When I was alerted to mystery shoppers, I was always watchful“...

Interview • 05.01.2014

”When I was alerted to mystery shoppers, I was always watchful“

Interview with Karin S., sales employee

Karin S. works in the service area of a gas station. Her daily routine includes taking in money for gas and oil as well as snacks, beverages and other food items. Even at gas stations, test purchases contribute to making service better. Mrs. S. ...

Thumbnail-Photo: ”The retailer increases the awareness of employees thanks to direct...

Interview • 05.01.2014

”The retailer increases the awareness of employees thanks to direct feedback“

Interview with Christian Karrenbauer, Managing Director of MSM Group

It sounds mysterious, but it is far from being cryptic. On the contrary, so-called mystery shopping provides important information about customers, employees and service in retail. Christian Karrenbauer is the Managing Director of the MSM Group. His ...

Product • 21.08.2009

The "Katalog E" has been published in English language

The "Katalog E", set up by the committee for definitions in trade and distribution, aims at informing about the content of relevant terms in the areas of trade and distribution and by this at supporting a process of standardisation what ...

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Umdasch Shopfitting GmbH
Umdasch Shopfitting GmbH
Josef Umdasch Platz 1
3300 Amstetten
Superdata EDV-Vertrieb GmbH
Superdata EDV-Vertrieb GmbH
Ruhrstr. 90
22761 Hamburg
IT-Informatik GmbH
IT-Informatik GmbH
Ericusspitze 2-4
20457 Hamburg
The Nielsen Company (Germany) GmbH
The Nielsen Company (Germany) GmbH
Insterburger Str. 16
60487 Frankfurt am Main
Höft & Wessel AG
Höft & Wessel AG
Rotenburger Straße 20
30659 Hannover
4POS AG
4POS AG
Neuhofstrasse 25
6340 Baar ZG
Hermes Transport Logistics GmbH
Hermes Transport Logistics GmbH
Essener Bogen 89
22419 Hamburg
BÄRO GmbH & Co. KG
BÄRO GmbH & Co. KG
Wolfstall 54-56
42799 Leichlingen
SAF Simulation, Analysis and Forecasting AG
SAF Simulation, Analysis and Forecasting AG
Bahnstrasse 1
8274 Tägerwilen
Omikron Data Quality GmbH
Omikron Data Quality GmbH
Habermehlstr. 17
75172 Pforzheim
Fujitsu Technology Solutions GmbH
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Straße 8
80807 München
prudsys AG
prudsys AG
Zwickauer Straße 16
09112 Chemnitz
CosmoShop GmbH
CosmoShop GmbH
Zeppelinstrasse 2
82178 Puchheim
British Retail Consortium
British Retail Consortium
21 Dartmouth Street, Westminster
SW1H 9BP London
Dula-Werke Dustmann & Co. GmbH
Dula-Werke Dustmann & Co. GmbH
Karlsbader Str. 1a
44225 Dortmund
Messe Düsseldorf GmbH
Messe Düsseldorf GmbH
Messeplatz, Stockumer Kirchstraße 61
40474 Düsseldorf
ShopperTrak
ShopperTrak
St John's Court, Easton St, High Wycombe
Buckinghamshire HP11 1JX
Bizerba SE & Co. KG
Bizerba SE & Co. KG
Wilhelm-Kraut-Straße 65
72336 Balingen