Keyword: services

Thumbnail-Photo: Checklist: How to ensure that your staff has enough customer focus...

Company News • 30.08.2017

Checklist: How to ensure that your staff has enough customer focus

Is the customer always in focus?

Test your store’s customer focus using our checklist – and make sure your future customer meetings are top notch! ...

Thumbnail-Photo: Knauber Freizeitmärkte emphasize digital signage for improved quality...

Report • 23.08.2017

Knauber Freizeitmärkte emphasize digital signage for improved quality of consulting

“We want to use the digital world to optimally serve our customers“

The digitization of the POS has finally reached the DIY sector. The home improvement store as a place where you can touch and try things is more and more turning into a place of digital consulting. The Knauber Freizeitmärkte (English: Knauber ...

Thumbnail-Photo: You are the reason why your store is not going well...

Company News • 10.08.2017

You are the reason why your store is not going well

Are you a store owner? You might be the reason why the business isn’t attaining higher levels

As a store owner, your freedom in changing processes is greater than, say, a store manager in a large chain store. But these opportunities also bring a greater responsibility. If the store is doing well, it is likely a product of you having done a ...

Thumbnail-Photo: Marks & Spencer trials fresh sushi counters in partnership with sushi...

News • 08.08.2017

Marks & Spencer trials fresh sushi counters in partnership with sushi experts Wasabi

Customers will order at the Wasabi counters and pay at the M&S checkout

Marks & Spencer has announced a trial of fresh sushi counters in partnership with sushi experts Wasabi – bringing customers expertly prepared fresh products and improving the in-store experience with a touch of theatre. The counters, ...

Thumbnail-Photo: How to build a chatbot: iAdvize launches Bot Builder for retailers...

News • 07.08.2017

How to build a chatbot: iAdvize launches Bot Builder for retailers

Businesses can now create their own chatbots for online customer service

iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service ...

Thumbnail-Photo: Digital signage in pharmacies: better consulting with new technologies...

Report • 04.08.2017

Digital signage in pharmacies: better consulting with new technologies

Pharmacies need a shopping experience too

Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...

Thumbnail-Photo: Pottery Barn with redesigned store in Seattle...

News • 27.07.2017

Pottery Barn with redesigned store in Seattle

New Concept Store at University Village reopened with fall collection and exclusive vintage finds

Pottery Barn, a member of the Williams-Sonoma, Inc. portfolio of brands, reopened its doors at University Village in Seattle, Washington. The 16,818-square foot location showcases Pottery Barn’s new store concept, which was introduced last ...

Thumbnail-Photo: Permaplay Tablets - upgrading the point of sale...

Product • 18.07.2017

Permaplay Tablets - upgrading the point of sale

Interface between online and POS

For three out of four customers, according to a study by the trade association HDE “Trends in Trade,” it is important in the future to be able to go shopping in the store. On the other hand, online trading is growing significantly ...

Thumbnail-Photo: Baskin-Robbins launches ice cream delivery with DoorDash...

News • 14.07.2017

Baskin-Robbins launches ice cream delivery with DoorDash

Brands will deliver to more than 600 locations in 22 cities

Ice cream lovers in nearly two dozen cities across the country can use DoorDash – the technology company connecting customers with the best local business through door-to-door delivery – to have their favorite Baskin-Robbins ice cream ...

Thumbnail-Photo: Drone vs. truck deliveries: Which create less carbon pollution?...

News • 01.06.2017

Drone vs. truck deliveries: Which create less carbon pollution?

Drones tend to have carbon dioxide emissions advantages when they don't have to fly very far

Delivering packages with drones can reduce carbon dioxide emissions in certain circumstances as compared to truck deliveries, a new study from University of Washington transportation engineers finds. Researchers found that drones tend to have carbon ...

Thumbnail-Photo: Zalando to open its first Nordic fulfillment center in Sweden...

News • 29.05.2017

Zalando to open its first Nordic fulfillment center in Sweden

To meet the demand of the Nordic customers, and to further penetrate the market, investing in convenience is crucial

Zalando successfully completed its location search to open its first Nordic fulfillment center in Sweden later this year. Together with the developer NREP Logicenters, Zalando will build a fulfillment center in Brunna, situated in the county of ...

Thumbnail-Photo: My Bizerba: Solution portfolio for all kinds of needs...

Company News • 04.05.2017

My Bizerba: Solution portfolio for all kinds of needs

Germany is not a service wasteland

With its new solution packages, Bizerba clearly focuses on the individual needs of its customers. Consisting of new, innovative business models, the Smart contracts provide new technologies and systems to customers without requiring any investment ...

Thumbnail-Photo: Robot assists shoppers at Saturn in Germany

News • 11.11.2016

Robot assists shoppers at Saturn in Germany

Care-O-bot 4 celebrates its première

In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customer in Saturn-Markt Ingolstadt ...

Thumbnail-Photo: Shortfall between consumers’ e-commerce delivery expectations and...

News • 04.11.2016

Shortfall between consumers’ e-commerce delivery expectations and reality

Following a negative delivery experience 38 percent say they are likely to never shop with that retailer again

Today’s consumers say their online purchasing decisions are directly influenced by delivery and returns and the experiences they encounter. As the findings of this year’s MetaPack 2016 State of eCommerce Delivery Consumer Research Report ...

Thumbnail-Photo: Thirty percent interest for a store credit card...

Retail Card Survey 2016 • 21.10.2016

Thirty percent interest for a store credit card

Expected fed action will push rates even higher

Store-branded credit cards are charging record-high interest rates, according to a new CreditCards.com report. The worst offender is Big Lots, which charges 29.99 percent. Zales (29.24 percent) and Staples (28.24 percent) aren't far behind. ...

Thumbnail-Photo: Shopping Headquarters  provides 14 day money back guarantee for customers...

News • 19.10.2016

Shopping Headquarters provides 14 day money back guarantee for customers

One of the newest online destinations for home decor products, Shopping Headquarters offers 14 day money back guarantee for eligible items

Shopping Headquarters recently shed light on their product returns and exchanges policy, which promises money back guarantee for eligible items. The company stated that the returned products must be in original packaging, have not been used and are ...

Thumbnail-Photo: Scandit included in Gartner Report on Supply Chain Visibility Initiatives...

Company News • 05.09.2016

Scandit included in Gartner Report on Supply Chain Visibility Initiatives

report reviews how various organizations have used technology to enhance their logistics and transportation visibility

Scandit, the leading enterprise mobility and data capture company, specializing in barcode scanning solutions for smartphones, tablets, and wearable devices, was included in a July 2016 Gartner report titled, “Lessons Learned From Supply Chain ...

Thumbnail-Photo: The customer needs to receive consistent information and services at...

Interview • 21.10.2015

"The customer needs to receive consistent information and services at each contact point"

Interview with Mirko Hüllemann, CEO of Heidelpay

Invoice, PayPal, direct debit und instant transfer are the preferred methods of payment of German customers in eCommerce. Several studies over the past few years have also shown: offering convenient payment methods has become an especially important ...

Thumbnail-Photo: Using Digital Hubs

Report • 07.10.2015

Using Digital Hubs

Multichannel customer service is the order of the day

When consumers have issues with a product today, they want to contact customer service via a channel that is easiest for them to access in case they have a problem or question. What’s crucial for companies: the quality of service needs to be ...

Thumbnail-Photo: Store design is outdated after five or six years...

Interview • 01.07.2014

"Store design is outdated after five or six years"

Interview with Christoph Lay, architect and interior architect

Within every consumer is primarily a human being: when architect Christoph Lay talks about his ideas for store design and concepts, you quickly realize that a store doesn’t just have to visually need to keep up with the times, but that a ...

Company News • 01.03.2011

Netto Marken-Discount Launches Mobile Couponing

After the successful launch of its mobile marketing campaign, Netto Marken-Discount is now extending the project by adding mobile cou-poning. The pilot phase has been operating since the beginning of February. After this, mobile couponing will be ...

Thumbnail-Photo: Service at the point-of-sale (POS): How well do manufacturing and trade...

Interview • 30.07.2010

Service at the point-of-sale (POS): How well do manufacturing and trade cooperate with each other?

Interview with Martina Sandrock, Managing Director of Iglo Germany

Martina Sandrock is one of the few female top managers in Germany. At the 11th ECR-Day in September in Hamburg, the boss of Iglo Germany will sit on the podium and discuss disputes and cooperative efforts between manufacturers and the food trade. ...

Thumbnail-Photo: Fitting service for hard- and software at the point-of-sale (POS)...

Interview • 30.07.2010

Fitting service for hard- and software at the point-of-sale (POS)

Interview with Thomas Hahn and Hildegard Gerhardy from IBM Germany

If you want to outfit a cashier station with new equipment, it’s not just technical data that counts. Software and service are often a deciding factor, because breakdowns are costly. Does the new equipment fit in with the old? Is the trend ...

Supplier

xtra marketing gmbh
xtra marketing gmbh
Balz Zimmermann-Strasse 7
8302 Kloten
Handelsverband Deutschland - HDE e.V.
Handelsverband Deutschland - HDE e.V.
Am Weidendamm 1A
10117 Berlin
SES-imagotag Deutschland GmbH
SES-imagotag Deutschland GmbH
Bundesstraße 16
77955 Ettenheim
StrongPoint
StrongPoint
Schießstrasse 35
40549 Düsseldorf
Diebold Nixdorf
Diebold Nixdorf
Heinz-Nixdorf-Ring 1
33106 Paderborn
Manhillen Drucktechnik GmbH
Manhillen Drucktechnik GmbH
Schillerstraße 90
71277 Rutesheim
AHT Cooling Systems GmbH
AHT Cooling Systems GmbH
Sonntagshornstraße 19
83278 Traunstein
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
prudsys AG
prudsys AG
Zwickauer Straße 16
09112 Chemnitz
3D-Sichtbar
3D-Sichtbar
Opladenerstr. 112
40789 Monheim
E-Commerce-Center Köln (ECC Köln)
E-Commerce-Center Köln (ECC Köln)
Dürener Str. 401 b
50858 Köln
TEKSO Kühlmöbel und Kältetechnik GmbH
An Groß St. Martin 6
50667 Köln
BÄRO GmbH & Co. KG
BÄRO GmbH & Co. KG
Wolfstall 54-56
42799 Leichlingen
ORACLE Deutschland B.V. & Co. KG
ORACLE Deutschland B.V. & Co. KG
Salzufer 8
10587 Berlin
APG Cash Drawer
APG Cash Drawer
5250 Industrial Blvd NE
55421 Minneapolis
Superdata EDV-Vertrieb GmbH
Superdata EDV-Vertrieb GmbH
Ruhrstr. 90
22761 Hamburg
NeueNachricht
NeueNachricht
Ettighoffer Strasse 26a
53123 Bonn
decor metall GmbH
decor metall GmbH
Benzstraße 1
32108 Bad Salzuflen